IT On-Call Management, also referred to as On-Call Management, is a process that helps organizations to manage and optimize their on-call schedules and protocols. With the use of software, companies can improve their on-call processes, to ensure their on-call team operates as efficiently as possible. We also refer to this as escalation management.

The term DevOps was formed by combining development "Development" and operations "Operations", which provides a starting point for understanding what people typically mean when they say "DevOps". DevOps is not a process, a technology or a standard. Instead, many followers refer to DevOps as a "culture." The term "DevOps movement" is also often used when discussing topics such as adoption rates and trends for the future.

SecOps "Security Operations" is an approach created to facilitate collaboration between IT security and operations teams and integrate the technology and processes that use it to keep systems and data secure - all to reduce risk and improve business agility.

MTTA is a so-called response metric, i.e., a metric that measures the response time to a specific event. In the case of MTTA (Mean Time To Acknowledge), the time is measured that a responder needs to react to an incident or to acknowledge its message and thus confirm the acceptance of the incident. "Mean" additionally describes the average value of all acknowledged incidents within a certain period of time.

ITIL stands for ‘Information Technology Infrastructure Library. This involves a selection of ‘Best Practice’ processes, which are made available as IT services to the employees of your company or organization. ITIL defines the underlying processes, roles, and terminology - representing the relevant topics of an IT service organization. The idea is for IT services to be introduced, developed and operated competently, and to be constantly improved.

Incident management generally encompasses the entire technical and organizational process of responding to identified or suspected security incidents or operational disruptions in IT areas and related preparatory processes and measures. These can be direct technical malfunctions (e.g., defective printer or paper jam), interruptions, or specific attacks on the IT infrastructure that can cause or are already causing an interruption in service or a reduction in the agreed quality.

Data aggregation is the process of collecting data and preparing it in a summarized form for further use.

ChatOps is the unified use of chat applications and communication services to execute development, operational functions, and commands by technical staff and teams.

Most monitoring tools can be very event-happy, and in the event of an incident, this usually results in countless events being fired for the same cause. Therefore, alarm deduplication is one of the most critical features that iLert has to offer. It reduces the number of alarms and avoids oversaturation.

MTTA and MTTR are so-called response metrics, i.e., metrics that measure the response time to a specific event.