ilert vs Better Stack: Which Is Right for You in 2025?

Which incident management platform is best for you: ilert or Better Stack?

Both ilert and Better Stack offer a variety of features designed to help SREs and DevOps teams manage incidents quickly and efficiently. While ilert is built as a vendor-neutral, AI-first incident management platform, Better Stack offers its own monitoring and observability tools and prioritizes its features over those of other solutions.

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At the same time, Better Stack provides a generous 2-month free access to the platform. While ilert (only) offers 2 weeks of free trial, it has way more to offer on the Free plan, including SMS and voice alerts, various ChatOps integrations, Deployment events, five Responder users, and many more to help you grow.

So, what’s the difference between ilert and Better Stack?

Both solutions are excellent for different use cases. We emphasized the differences to help you make an informed decision.

AI as a foundational part of incident management

Are you looking for an AI-first software that can help you automate your incident response? ilert builds smart on-call rotations, groups related alerts, drafts incident comms in seconds, and more. The ilert Responder helps you run root cause analysis and provide recommendations for incident remediation, while the AI Voice Agent serves as the first line of support, assembling all incident details from phone calls into actionable alerts. AI at ilert is not a nice-to-have feature; it's a fundamental part of the platform. That's why it is included in the platform's regular plans and doesn't require add-ons. Better Stack also offers AI features; however, for example, a silencing feature requires an additional payment.

Integrations: You choose your tech stack, not us

What are the key integrations for your business? Do you already have monitoring and observability tools? ilert offers over 100 out-of-the-box integrations with the most popular monitoring, observability, CI/CD, ticketing, and ITSM solutions on the market. For more advanced cases, we have bi-directional integrations with selected tools to provide seamless synchronization between your solution and the ilert platform. You choose what to use, and we help you easily connect your tech stack with ilert. Better Stack provides its own monitoring and observability, and offers a limited selection of integrations in this area.

Is having a 360-degree view important for your business?

Our primary goal is to help you reduce MTTR. That's why we bring all valuable information into the platform. Alerts from monitoring tools, tickets from ITSM systems, manual calls from your clients, and deployment events – we provide a 360-degree view of your system, so you can make informed decisions when time is tight.

Better option for MSPs and IT Service Providers

ilert is built with multi-tenant environments in mind. Audience-specific, white-labelled status pages enable you to brand communications for each client without incurring surprise fees. Add intelligent alert grouping, innovative call flows for incident response and client communication, and an AI voice agent to deliver a superior customer experience. This creates a comprehensive platform that helps achieve your SLAs.

Straightforward pricing

There are so many complexities in the DevOps universe. Service pricing shouldn't be one of them. ilert provides a transparent pricing structure with a limited number of add-ons. You can clearly understand which plan fits your needs and organisation structure. Additionally, you can start responding to incidents with the ilert Free plan, as it includes support for up to 5 users.

TL;DR: Why is ilert the best alternative to Better Stack?

Price: Free plan offers 5 Responders, SMS and voice notifications, various ChatOps integrations (not limited to Slack only), Deployment events, and more.
Vendor-neutrality: ilert doesn't limit users to one monitoring solution or another, but provides native integrations with the most popular solutions on the market.
AI-first approach: At ilert, we don't treat AI as a nice-to-have feature. It's a fundamental part of the platform that helps users manage every stage of incidents faster and with less stress.
Built for complex ops: From comprehensive call flows to manage manual alerting and audience-specific status pages to two-way ITSM sync and AI Agents to augment engineers during the most intensive times, ilert scales with your stack and stakeholders.