Alerts & Notifications
Push notifications
Starter
Get notified about alerts via push notifications using our mobile apps. Notifications are actionable, so you can acknowledge an alert without opening our app, even from your Apple Watch.
4
Email notifications
Starter
Email notifications about triggered alerts and alert updates. ilert also lets you acknowledge, escalate or resolve alerts via personalized one-click links in email notifications. No need to login into our app.
4
Maintenance windows
Starter
Temporarily disable one or multiple alert sources for a set period of time. An alert source with an ongoing maintenance will not create any alerts.
4
SMS & voice notifications
Starter
Worldwide bi-directional SMS & voice notifications. Acknowledge alerts by replying to an SMS or by pressing a number during a phone call. For many countries, our SMS messages are sent from a local number.
4
Priority based notification rules
Starter
Define notification rules based on the priority of an alert. This lets you use more obtrusive alerting methods for alert that require immediate attention and less obtrusive methods for the ones that don’t.
4
Critical alerts on mobile
Starter
Our mobile apps support critical alerts. Using critical alerts, you can be assured that you will receive notifications for high priority incidents even if your phone is muted or in Do Not Disturb mode (supported on Android and iOS).
4
Alert timeline
Starter
Get insights into an alert with a real-time audit-proof record of all events around an alert, including notifications, assignments, connector events and alert actions.
4
Multiple Responders
Starter
With multiple responders, you can alert multiple people at the same time and add additional responders to an ongoing alert.
4
Support hours
Professional
Dynamically set the alert priority based on support hours that you can define per alert source.
3
Alert actions
Professional
Execute custom defined actions on an alert, either manually, or automatically upon alert creation. E.g. create a JIRA issue, post the alert to Slack, revert last commit from a code repository.
3
Escalation delay
Starter
Don't get paged for alerts that resolve themselves within a few minutes and reduce alert noise with delayed escalation
1