All Features

The features you need to to increase your uptime, have peace of mind during on-call, and respond faster to incidents.
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Starter
Professional
Premium
Alerts & Notifications
Push notifications
Starter
Get notified about alerts via push notifications using our mobile apps. Notifications are actionable, so you can acknowledge an alert without opening our app, even from your Apple Watch.
4
Email notifications
Starter
Email notifications about triggered alerts and alert updates. ilert also lets you acknowledge, escalate or resolve alerts via personalized one-click links in email notifications. No need to login into our app.
4
Maintenance windows
Starter
Temporarily disable one or multiple alert sources for a set period of time. An alert source with an ongoing maintenance will not create any alerts.
4
SMS & voice notifications
Starter
Worldwide bi-directional SMS & voice notifications. Acknowledge alerts by replying to an SMS or by pressing a number during a phone call. For many countries, our SMS messages are sent from a local number.
4
Priority based notification rules
Starter
Define notification rules based on the priority of an alert. This lets you use more obtrusive alerting methods for alert that require immediate attention and less obtrusive methods for the ones that don’t.
4
Critical alerts on mobile
Starter
Our mobile apps support critical alerts. Using critical alerts, you can be assured that you will receive notifications for high priority incidents even if your phone is muted or in Do Not Disturb mode (supported on Android and iOS).
4
Alert timeline
Starter
Get insights into an alert with a real-time audit-proof record of all events around an alert, including notifications, assignments, connector events and alert actions.
4
Multiple Responders
Starter
With multiple responders, you can alert multiple people at the same time and add additional responders to an ongoing alert.
4
Support hours
Professional
Dynamically set the alert priority based on support hours that you can define per alert source.
3
Alert actions
Professional
Execute custom defined actions on an alert, either manually, or automatically upon alert creation. E.g. create a JIRA issue, post the alert to Slack, revert last commit from a code repository.
3
Escalation delay
Starter
Don't get paged for alerts that resolve themselves within a few minutes and reduce alert noise with delayed escalation
1
Alerts & Notifications
Escalation delay
Starter
Don't get paged for alerts that resolve themselves within a few minutes and reduce alert noise with delayed escalation
1
Support hours
Professional
Dynamically set the alert priority based on support hours that you can define per alert source.
3
Alert actions
Professional
Execute custom defined actions on an alert, either manually, or automatically upon alert creation. E.g. create a JIRA issue, post the alert to Slack, revert last commit from a code repository.
3
Push notifications
Starter
Get notified about alerts via push notifications using our mobile apps. Notifications are actionable, so you can acknowledge an alert without opening our app, even from your Apple Watch.
4
Email notifications
Starter
Email notifications about triggered alerts and alert updates. ilert also lets you acknowledge, escalate or resolve alerts via personalized one-click links in email notifications. No need to login into our app.
4
Maintenance windows
Starter
Temporarily disable one or multiple alert sources for a set period of time. An alert source with an ongoing maintenance will not create any alerts.
4
SMS & voice notifications
Starter
Worldwide bi-directional SMS & voice notifications. Acknowledge alerts by replying to an SMS or by pressing a number during a phone call. For many countries, our SMS messages are sent from a local number.
4
Priority based notification rules
Starter
Define notification rules based on the priority of an alert. This lets you use more obtrusive alerting methods for alert that require immediate attention and less obtrusive methods for the ones that don’t.
4
Critical alerts on mobile
Starter
Our mobile apps support critical alerts. Using critical alerts, you can be assured that you will receive notifications for high priority incidents even if your phone is muted or in Do Not Disturb mode (supported on Android and iOS).
4
Alert timeline
Starter
Get insights into an alert with a real-time audit-proof record of all events around an alert, including notifications, assignments, connector events and alert actions.
4
Multiple Responders
Starter
With multiple responders, you can alert multiple people at the same time and add additional responders to an ongoing alert.
4
On-call Management & Escalations
On-call schedules
Professional
Define on-call schedules with or without rotations. Teams can manage their schedules on their own and change shifts using our mobile app.
3
Static schedules
Professional
Static schedules work like regular calendars and lets you plan shifts via a simple drag and drop interface.
3
Recurring schedules
Professional
Create complex recurring schedules with minimal effort.
3
Schedule overrides
Professional
Overrides are one-time changes to a schedule and let you e.g. quickly swap a shift with a colleague or schedule a replacement in case of absences.
3
On-call reminder notifications
Professional
ilert reminds you via SMS, push and email before any of your on-call shifts begin.
3
Escalations
Starter
Escalation policies connect your alert sources with your team members and define whom to notify in case of an alert.
4
My on-call shifts
Starter
A page that shows you at a glance your on-call shifts across teams, schedules, and escalation policies, so you don't need to go through individual schedules and escalation policies to see whether you are on-call or not.
4
Alert re-routing and suggested responders
Starter
Re-route alerts to other escalation policies and on-call schedules. ilert also suggests a responder to assign the alert to based on historical data.
4
Integrations
SMS alert source
Professional
Send alerts to ilert via SMS without requiring a working internet connection. This is useful in situations where you want to get alerted if your internet connection is down or in environments, where you don’t have an internet connection, at all.
3
ChatOps integrations
Professional
Receive and respond to alerts from chat and collaboration tools like Slack and Microsoft Teams.
3
ITSM integrations
Professional
ilert integrates with various incident management and ticketing tools such as JIRA, ServiceNow, or Zendesk.
3
Monitoring integrations
Starter
Use our inbound integrations to integrate your monitoring or ticketing tools with ilert. Inbound integrations create, acknowledge, or resolve alerts in ilert.
4
Backstage plugin
Starter
A feature-rich plugin for Backstage, Spotify's developer portal. The plugin lets you embed the status of iLert alert sources into Backstage, see who is on-call, create alerts, and more.
4
Call Routing
Support-hours based call routing
Professional
Route calls based on support-hours to different targets, e.g. to allow for scenarios like "route to escalation policy A during working hours, and to escalation policy B outside working hours".
3
Voicemail
Professional
Let callers leave a voicemail when no-one is available or configure your call routing number to be in voicemail only mode.
3
Global phone number inventory
Professional
We provide local, national, mobile, and toll-free phone numbers in more than 100 countries to ensure you have a number that best represents you to your community.
3
Reporting & Analytics
On-call reports
Premium
On-call reports give on-call engineers and managers insights into all-things on-call and report three key metrics: time on-call, number of incidents during on-call time and time spent on incidents.
2
Alert reports
Premium
Get detailed information about key metrics such as mean time to acknowledge (MTTA) and mean time to repair (MTTR) and filter by alert sources and teams.
2
Public report sharing
Professional
All reports are publicly shareable. That way, you can share reports from ilert with people outside of ilert.
3
Notification reports
Professional
Notification reports show you the number of notifications (per notification method) that have been sent for a time period.
3
Metrics
Starter
Go beyond uptime status and include metrics in your status page that give more insights into the health of your service
4
Administration
Mobile device security
Premium
Add an additional layer of security by enforcing mobile users to use a passcode in the ilert app. When supported by the device, users can also choose to unlock the ilert app using biometric authentication such as Face ID.
2
SSO
Premium
Control log-in access and auto-provision users with GSuite or with any SAML provider like ADFS, Okta, or Auth0.
2
Team-based organization
Professional
Create teams to manage access to resources and simplify the user interface to show only the incidents and resources relevant to a team.
3
Role based permissions
Starter
Assign account-wide or team-level roles and manage fine-granular permissions. Roles include Guest, Stakeholder, Responder, Admin, and more.
4

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