Don't get paged for alerts that resolve themselves within a few minutes and reduce alert noise with delayed escalation

Dynamically set the alert priority based on support hours that you can define per alert source.

Execute custom defined actions on an alert, either manually, or automatically upon alert creation. E.g. create a JIRA issue, post the alert to Slack, revert last commit from a code repository.

Get notified about alerts via push notifications using our mobile apps. Notifications are actionable, so you can acknowledge an alert without opening our app, even from your Apple Watch.

Email notifications about triggered alerts and alert updates. ilert also lets you acknowledge, escalate or resolve alerts via personalized one-click links in email notifications. No need to login into our app.

Temporarily disable one or multiple alert sources for a set period of time. An alert source with an ongoing maintenance will not create any alerts.

Worldwide bi-directional SMS & voice notifications. Acknowledge alerts by replying to an SMS or by pressing a number during a phone call. For many countries, our SMS messages are sent from a local number.

Define notification rules based on the priority of an alert. This lets you use more obtrusive alerting methods for alert that require immediate attention and less obtrusive methods for the ones that don’t.

Our mobile apps support critical alerts. Using critical alerts, you can be assured that you will receive notifications for high priority incidents even if your phone is muted or in Do Not Disturb mode (supported on Android and iOS).

Get insights into an alert with a real-time audit-proof record of all events around an alert, including notifications, assignments, connector events and alert actions.

With multiple responders, you can alert multiple people at the same time and add additional responders to an ongoing alert.

Define on-call schedules with or without rotations. Teams can manage their schedules on their own and change shifts using our mobile app.

Static schedules work like regular calendars and lets you plan shifts via a simple drag and drop interface.

Create complex recurring schedules with minimal effort.

Overrides are one-time changes to a schedule and let you e.g. quickly swap a shift with a colleague or schedule a replacement in case of absences.

ilert reminds you via SMS, push and email before any of your on-call shifts begin.

Escalation policies connect your alert sources with your team members and define whom to notify in case of an alert.

A page that shows you at a glance your on-call shifts across teams, schedules, and escalation policies, so you don't need to go through individual schedules and escalation policies to see whether you are on-call or not.

Re-route alerts to other escalation policies and on-call schedules. ilert also suggests a responder to assign the alert to based on historical data.

Send alerts to ilert via SMS without requiring a working internet connection. This is useful in situations where you want to get alerted if your internet connection is down or in environments, where you don’t have an internet connection, at all.

Receive and respond to alerts from chat and collaboration tools like Slack and Microsoft Teams.

ilert integrates with various incident management and ticketing tools such as JIRA, ServiceNow, or Zendesk.

Use our inbound integrations to integrate your monitoring or ticketing tools with ilert. Inbound integrations create, acknowledge, or resolve alerts in ilert.

A feature-rich plugin for Backstage, Spotify's developer portal. The plugin lets you embed the status of iLert alert sources into Backstage, see who is on-call, create alerts, and more.

Route calls based on support-hours to different targets, e.g. to allow for scenarios like "route to escalation policy A during working hours, and to escalation policy B outside working hours".

Let callers leave a voicemail when no-one is available or configure your call routing number to be in voicemail only mode.

We provide local, national, mobile, and toll-free phone numbers in more than 100 countries to ensure you have a number that best represents you to your community.