All Features

The features you need to to increase your uptime, have peace of mind during on-call, and respond faster to incidents.
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Free
Pro
Scale
Enterprise
Alerts & Notifications
Email notifications
Free
Email notifications about triggered alerts and alert updates. ilert also lets you acknowledge, escalate or resolve alerts via personalized one-click links in email notifications. No need to login into our app.
4
Push notifications
Free
Get notified about alerts via push notifications using our mobile apps. Notifications are actionable, so you can acknowledge an alert without opening our app, even from your Apple Watch.
4
Messenger notifications
Free
Get notified about alerts via WhatsApp or Telegram. Notifications are actionable, so you can acknowledge an alert within the messenger without opening our app.
4
SMS & voice notifications
Free
Worldwide bi-directional SMS & voice notifications. Acknowledge alerts by replying to an SMS or by pressing a number during a phone call. For many countries, our SMS messages are sent from a local number.
4
Priority-based notification rules
Free
Define notification rules based on the priority of an alert. This lets you use more obtrusive alerting methods for alert that require immediate attention and less obtrusive methods for the ones that don’t.
4
Maintenance windows
Free
Create maintenance windows for alert sources or services. A service under maintenance will appear as such on your status page. An alert source with an ongoing maintenance window will not create any alerts.
4
Multiple Responders
Free
With multiple responders, you can alert multiple people at the same time and add additional responders to an ongoing alert.
4
Alert re-routing and suggested responders
Free
Re-route alerts to other escalation policies and on-call schedules. ilert also suggests a responder to assign the alert to based on historical data.
4
Alert timeline
Free
Get insights into an alert with a real-time audit-proof record of all events around an alert, including notifications, assignments, connector events and alert actions.
4
Critical alerts on mobile
Free
Our mobile apps support critical alerts. Using critical alerts, you can be assured that you will receive notifications for high priority incidents even if your phone is muted or in Do Not Disturb mode (supported on Android and iOS).
4
Escalation delay
Free
Don't get paged for alerts that resolve themselves within a few minutes and reduce alert noise with delayed escalation
4
Mute notifications
Free
Silence all notifications during periods when you're unavailable, such as vacations.
4
Alert actions
Pro
Execute custom defined actions on an alert, either manually, or automatically upon alert creation. E.g. create a JIRA issue, post the alert to Slack, revert last commit from a code repository. You can also define conditional for when to automatically execute alert actions, e.g. based on alert fields.
3
Alert templates
Pro
Customize the summary and details of alerts to deliver critical information in a format that resonates with your team leveraging built-in and dynamic template variables from your monitoring tools.
3
Time-based alert grouping
Pro
Alert grouping helps you reduce noise by clustering related alerts within a defined time window or by allowing only one open alert at a time per source.
3
Intelligent alert grouping (AIOps)
Pro
Alerts with similar content are combined into one using AI.
3
Support hours
Scale
Dynamically set the alert priority based on support hours that you can define per alert source.
2
Event filters
Scale
Accept events that meet your specified conditions. You can filter events by timestamps, count, or select specific event properties.
2
Threshold-based event filters (AIOps)
Scale
Accept alerts that reach a decided threshold
2
Alerts & Notifications
Support hours
Support hours
Scale
Dynamically set the alert priority based on support hours that you can define per alert source.
2
Event filters
Event filters
Scale
Accept events that meet your specified conditions. You can filter events by timestamps, count, or select specific event properties.
2
Alert actions
Alert actions
Pro
Execute custom defined actions on an alert, either manually, or automatically upon alert creation. E.g. create a JIRA issue, post the alert to Slack, revert last commit from a code repository. You can also define conditional for when to automatically execute alert actions, e.g. based on alert fields.
3
Alert templates
Alert templates
Pro
Customize the summary and details of alerts to deliver critical information in a format that resonates with your team leveraging built-in and dynamic template variables from your monitoring tools.
3
Time-based alert grouping
Time-based alert grouping
Pro
Alert grouping helps you reduce noise by clustering related alerts within a defined time window or by allowing only one open alert at a time per source.
3
Email notifications
Email notifications
Free
Email notifications about triggered alerts and alert updates. ilert also lets you acknowledge, escalate or resolve alerts via personalized one-click links in email notifications. No need to login into our app.
4
Push notifications
Push notifications
Free
Get notified about alerts via push notifications using our mobile apps. Notifications are actionable, so you can acknowledge an alert without opening our app, even from your Apple Watch.
4
Messenger notifications
Messenger notifications
Free
Get notified about alerts via WhatsApp or Telegram. Notifications are actionable, so you can acknowledge an alert within the messenger without opening our app.
4
SMS & voice notifications
SMS & voice notifications
Free
Worldwide bi-directional SMS & voice notifications. Acknowledge alerts by replying to an SMS or by pressing a number during a phone call. For many countries, our SMS messages are sent from a local number.
4
Priority-based notification rules
Priority-based notification rules
Free
Define notification rules based on the priority of an alert. This lets you use more obtrusive alerting methods for alert that require immediate attention and less obtrusive methods for the ones that don’t.
4
Maintenance windows
Maintenance windows
Free
Create maintenance windows for alert sources or services. A service under maintenance will appear as such on your status page. An alert source with an ongoing maintenance window will not create any alerts.
4
Multiple Responders
Multiple Responders
Free
With multiple responders, you can alert multiple people at the same time and add additional responders to an ongoing alert.
4
Alert re-routing and suggested responders
Alert re-routing and suggested responders
Free
Re-route alerts to other escalation policies and on-call schedules. ilert also suggests a responder to assign the alert to based on historical data.
4
Alert timeline
Alert timeline
Free
Get insights into an alert with a real-time audit-proof record of all events around an alert, including notifications, assignments, connector events and alert actions.
4
Critical alerts on mobile
Critical alerts on mobile
Free
Our mobile apps support critical alerts. Using critical alerts, you can be assured that you will receive notifications for high priority incidents even if your phone is muted or in Do Not Disturb mode (supported on Android and iOS).
4
Escalation delay
Escalation delay
Free
Don't get paged for alerts that resolve themselves within a few minutes and reduce alert noise with delayed escalation
4
Mute notifications
Mute notifications
Free
Silence all notifications during periods when you're unavailable, such as vacations.
4
On-call Management & Escalations
Recurring schedules
Recurring schedules
Free
Create complex recurring schedules with minimal effort.
4
Static schedules
Static schedules
Free
Static schedules work like regular calendars and lets you plan shifts via a simple drag and drop interface.
4
Schedule overrides
Schedule overrides
Free
Overrides are one-time changes to a schedule and let you e.g. quickly swap a shift with a colleague or schedule a replacement in case of absences.
4
Escalation policies
Escalation policies
Free
Escalation policies connect your alert sources with your team members and define whom to notify in case of an alert.
4
My on-call shifts
My on-call shifts
Free
A page that shows you at a glance your on-call shifts across teams, schedules, and escalation policies, so you don't need to go through individual schedules and escalation policies to see whether you are on-call or not.
4
On-call reminder notifications
On-call reminder notifications
Free
ilert reminds you via SMS, push and email before any of your on-call shifts begin.
4
AI-assisted on-call schedule creation
AI-assisted on-call schedule creation
Free
Share your scheduling requirements, such as team members' names, rotation frequency, and times, in the chat, and ilert AI will automatically generate the schedule.
4
Incident Comms & Status Pages
Service and incident subscriptions
Service and incident subscriptions
Enterprise
Let stakeholders self-subscribe to services and automatically receive notifications about incidents that are relevant to them.
1
Unlimited stakeholder users
Unlimited stakeholder users
Enterprise
Create as many stakeholder users as you need without paying any additional fees.
1
Private status page
Private status page
Scale
Private status pages that are accessible to authenticated ilert users or selected IP ranges only. Our Premium plan comes with unlimited stakeholder licenses, which can be view status pages.
2
SMS subscriptions
SMS subscriptions
Scale
Notify your status page subscribers about incidents via SMS.
2
Webhook subscriptions
Webhook subscriptions
Scale
Notify your status page subscribers about incidents via webhook.
2
Public status page
Public status page
Pro
Communicate incidents and maintenance windows via your own branded public status page.
3
Email subscriptions
Email subscriptions
Pro
Notify your status page subscribers about incidents via email.
3
Metrics
Metrics
Pro
Go beyond uptime status and include metrics in your status page that give more insights into the health of your service
3
Incidents
Incidents
Free
Keep business stakeholders in-the loop about ongoing incidents without hassle and interrupting your workflow.
4
Incident templates
Incident templates
Free
Reusable templates for incident communication.
4
Services
Services
Free
Services model business capabilities to which users rely on and can subscribe to receive incidents.
4
Free public status page
Free public status page
Free
One free public status page with no support for subscribers.
4
Custom domain
Custom domain
Free
Make your status page available under your own domain, e.g. status.your-domain.com. Available for both public and private pages, with building-in support for SSL.
4
RSS / Atom feed
RSS / Atom feed
Free
Every status page comes with a RSS / Atom feed.
4
Integrations
2-way integrations
2-way integrations
Enterprise
Bi-directional integration with selected tools, e.g. ServiceNow, Autotask, Zabbix, Auvik. A bi-directional integration sync alert information back to the source system (e.g. that an alert was acknowledged or resolved).
1
ITSM integrations
ITSM integrations
Scale
ilert integrates with various incident management and ticketing tools such as JIRA, ServiceNow, or Zendesk.
2
SMS alert source
SMS alert source
Scale
Send alerts to ilert via SMS without requiring a working internet connection. This is useful in situations where you want to get alerted if your internet connection is down or in environments, where you don’t have an internet connection, at all.
2
Monitoring integrations
Monitoring integrations
Free
Use our inbound integrations to integrate your monitoring or ticketing tools with ilert. Inbound integrations create, acknowledge, or resolve alerts in ilert.
4
ChatOps integrations
ChatOps integrations
Free
Receive and respond to alerts from chat and collaboration tools like Slack and Microsoft Teams.
4
Heartbeat alert source
Heartbeat alert source
Free
Monitor connectivity between your systems and ilert to receive alerts if your internet connection is down and your monitoring tools are unable to communicate with ilert.
4
Backstage plugin
Backstage plugin
Free
A feature-rich plugin for Backstage, Spotify's developer portal. The plugin lets you embed the status of ilert alert sources into Backstage, see who is on-call, create alerts, and more.
4
ChatOps
Receive and respond to alerts from chat tools
Receive and respond to alerts from chat tools
Free
Receive critical alert notifications directly in your chat channels, ensuring you never miss an important update.
4
Create alerts from chat tools
Create alerts from chat tools
Free
Report issues directly from chat interface without the need for an ilert account.
4
Dedicated incident channels
Dedicated incident channels
Free
For major incidents, create separate channels to bring all stakeholders together.
4
Who is on-call lookup
Who is on-call lookup
Free
Quickly view your on-call schedule directly from your chat tool.
4
Call Routing
Simultaneous calling
Simultaneous calling
Scale
With simultaneous calling, you can call up to 10 agents in parallel. The caller will be connected with the agent that first pickups and accepts the call.
2
Support-hours-based call routing
Support-hours-based call routing
Scale
Route calls based on support-hours to different targets, e.g. to allow for scenarios like "route to escalation policy A during working hours, and to escalation policy B outside working hours."
2
Global phone number inventory
Global phone number inventory
Pro
We provide local, national, mobile, and toll-free phone numbers in more than 100 countries to ensure you have a number that best represents you to your community.
3
Voicemail
Voicemail
Pro
Let callers leave a voicemail when no-one is available or configure your call routing number to be in voicemail only mode.
3
PIN codes
PIN codes
Pro
Ask callers for a secret code before they are connected with agents, adding an extra layer of security to your call routing.
3
Multi-level IVR menus
Multi-level IVR menus
Pro
Add depth to your callers' journey by incorporating several IVR menus, offering more choices and directions
3
Multi-language call flows
Multi-language call flows
Pro
Cater to a global audience by allowing callers to select the language for their interactions with your call routing system.
3
AIOps
Threshold-based event filters
Threshold-based event filters
Scale
Accept alerts that reach a decided threshold
2
AI-assisted incident communication
AI-assisted incident communication
Pro
Generate communications for new incidents with the AI assistance.
3
AI-assisted post-mortem creation
AI-assisted post-mortem creation
Pro
ilert AI collects information from the incident chat channel and the alert timeline and automatically synthesizes and structures this information into a document.
3
Intelligent alert grouping
Intelligent alert grouping
Pro
Alerts with similar content are combined into one using AI.
3
Reporting & Analytics
On-call reports
On-call reports
Scale
On-call reports give on-call engineers and managers insights into all-things on-call and report three key metrics: time on-call, number of alerts during on-call time and time spent on alerts.
2
Alert & MTTA / MTTR reports
Alert & MTTA / MTTR reports
Pro
Get detailed information about key metrics such as mean time to acknowledge (MTTA) and mean time to repair (MTTR) and filter by alert sources and teams.
3
Public report sharing
Public report sharing
Pro
All reports are publicly shareable. That way, you can share reports from ilert with people outside of ilert.
3
Notification reports
Notification reports
Free
Notification reports show you the number of notifications (per notification method) that have been sent for a time period.
4
Administration
Team-based organization
Team-based organization
Scale
Create teams to manage access to resources and simplify the user interface to show only the incidents and resources relevant to a team.
2
Mobile device security
Mobile device security
Scale
Add an additional layer of security by enforcing mobile users to use a passcode in the ilert app. When supported by the device, users can also choose to unlock the ilert app using biometric authentication such as Face ID.
2
SSO
SSO
Pro
Control log-in access and auto-provision users with GSuite or with any SAML provider like ADFS, Okta, or Auth0.
3
Role-based permissions
Role-based permissions
Free
Assign account-wide or team-level roles and manage fine-granular permissions. Roles include Guest, Stakeholder, Responder, Admin, and more.
4
Terraform provider
Terraform provider
Free
Leverage the power of infrastructure as code with our Terraform Provider. Seamlessly integrate ilert into your existing Terraform workflows for efficient alert management and improved incident response.
4
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