Managed Service Provider (MSP)
Leverage ilert’s AI-first capabilities to manage incidents seamlessly across multiple client infrastructures, ensuring SLA compliance and elevating client satisfaction.
The complete AI-first solution for MSPs and IT Service Providers
ilert supports multi-tenancy through private teams, offers customizable alerting rules for each client, and provides comprehensive, AI-driven reporting to showcase value and strengthen customer relationships.
Stay always within SLAs
With ilert, you’ll never miss a critical notification. Whether it’s an alert from a monitoring tool or a client call, the platform reliably follows escalation policies until the issue is acknowledged.
Effortless on-call management
ilert streamlines on-call scheduling across clients with reliable escalations, ensuring fast responses and consistent SLA compliance.
AI-Powered hotlines
ilert hotlines route client calls, capture incident details automatically with AI, and ensure the right on-call engineer responds instantly – keeping every client supported around the clock.
Show clients you’re in control
Deliver transparency with audience-specific status pages that share real-time updates securely, keeping each client informed without revealing unrelated data.
Resources
Guide: Incident management for MSPs
This guide supports MSPs in developing a scalable incident management process that ensures SLA compliance.
Incident Management with ilert and HaloPSA
Watch a webinar on how to streamline alerting, reduce MTTR, and stay on top of SLAs with an integrated approach
Cut alert noise with AI-powered grouping for MSPs
Read how MSPs can streamline IT management with ilert AI
