Reduce MTTR with bi-directional alerts and on-call schedules using Prometheus and iLert

Prometheus is an open-source systems monitoring and alerting toolkit that uses a pull-based approach to collecting metrics in a timeseries database. With iLert's Prometheus integration, you can automatically create incidents in iLert using the Prometheus' Alertmanager. That way, you will never miss a critical alert and always alert the right person using iLert's on-call schedules, automatic escalation, and multiple alerting channels. When the Alertmanager triggers an alert, iLert will alert the on-call person through their preferred channel, including SMS, phone calls, push notifications and Slack. iLert will automatically escalate to the next person, if the alert is not acknowledged. iLert also lets you define alerting rules based on support hours and delay alerts until your support hours start.

Increase uptime with Prometheus and iLert

Actionable Alerting

Get notified on multiple channels such as SMS, voice calls, push and Slack and set custom notification rules based on the priority of an incident.

On-call scheduling

iLert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.

Incident & on-call analytics

Advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on incidents.

How it works

1

Connect

Prometheus

with iLert and send alerts to iLert. See our

integration guide

for instructions.

2

iLert notifies the right people via SMS, push, and voice calls based on-call schedules and notification preferences.

3

Responders acknowledge the incident, inform stakeholders and take actions towards resolution.

Automate incident actions and connect Prometheus with these apps using iLert's outbound integrations

Crate issues in GitHub based on alerts from Prometheus

Prometheus

+

GitHub

View Documentation

Post Prometheus alerts in any Slack channel

Prometheus

+

Slack

View Documentation

Create JIRA issues from alerts in Prometheus

Prometheus

+

Jira

View Documentation

Create tickets in Autotask from alerts in Prometheus

Prometheus

+

Autotask

View Documentation