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The PagerDuty alternative for incident response you can trust
Before diving into a comparison, let's acknowledge the PagerDuty team for pioneering a unique alerting product that aids ops teams in faster incident response. If you're comparing ilert and PagerDuty or seeking an alternative, you're on the right track. While both have distinct features, ilert stands out as a comprehensive platform covering the entire incident response lifecycle. What distinguishes ilert is its dedication to user experience and simplicity, ensuring a robust yet user-friendly platform.
We sat with a few of our customers to help write this page and asked them: “What are the top reasons why you have chosen ilert over PagerDuty”. Here’s what they had to say.
Both ilert and PagerDuty have user friendly web and mobile apps, so either one is a strong choice when it comes to ease of use. However, there are noteworthy distinctions:
Complexity of concepts: PagerDuty, while comprehensive, introduces a myriad of concepts that some users might find overwhelming. The platform differentiates between alerts, incidents, status page incidents, status updates, integrations, services, business services, etc. Such a plethora of concepts might present a steeper learning curve for some users.
ilert's simplified approach: In contrast, ilert strives for clarity by streamlining these concepts, focusing on the essence of each stage in the incident response lifecycle. For responders and technical systems, ilert boils it down to two primary concepts: alerts and alert sources. On the other hand, for incident communication, ilert introduces "incidents" and "services".
iLert is an integrated solution that goes beyond alerting, covering basic needs to increase uptime, including uptime monitoring, alerting, incident comms, status pages and on-call management. PagerDuty is laser-focused on incident response and event intelligence and provides advanced features that are available on the more expensive plans.
iLert intentionally leaves features out that are not needed most of the time, but has additional benefits through the integrated approach. E.g. you can update your status page right from an alert.
Locked features and hidden costs are recurring themes when you compare PagerDuty to ilert. For example, ilert gives you unlimited stakeholders. We want you to focus on improving your uptime and only charge for incident responders - the users who are actively involved in the resolution of incidents. And informing stakeholders and providing them with realtime status updates is part of an effective incident response strategy and allows incident responders to focus on incident resolution. Therefore, unlimited stakeholders are included in our Premium plan.
Moreover, with PagerDuty, certain elemental capabilities, like adding responders to a live incident or alert grouping, are either tucked into their pricier plans or demand an added expenditure for their AIOps module. In contrast, ilert offers both features as standard in our Professional package. Additionally, our status pages are economically priced at $15 per month, while PagerDuty's equivalent stands at $89 monthly.
Data protection and information security are key elements of ilert. Protecting your data and earning your trust is pivotal to us. Therefore, we have implemented and keep on developing technical and organisational measures to ensure secure processing of information.
Our practices are based on the legal framework of the European General Data Protection Regulation (EU GDPR) as well as ISO 27001. Find out more on our Security page.
Data protection and information security are key elements of iLert. Protecting your data and earning your trust is pivotal to us. Therefore, we have implemented and keep on developing technical and organisational measures to ensure secure processing of information.
Our practices are based on the legal framework of the European General Data Protection Regulation (EU GDPR) as well as common standards and guidelines such as ISO/IEC 27001 and the principles of basic IT protection (“IT-Grundschutz”) of the German Federal Office for Information Security (BSI). iLert uses the services of Amazon Web Services and is hosted across three availability zones in Frankfurt, as well as additional AWS EU regions for disaster recovery.
Transitioning is made seamless with ilert's dedicated PagerDuty importer. We've designed our importer to ensure a hassle-free migration process. It efficiently brings in users and teams, on-call schedules, escalation policies and business services. This means you won't have to worry about setting up everything from scratch. With ilert, your transition from PagerDuty is just a few clicks away, letting you resume your operations with minimal disruption.
iLert is an integrated solution that goes beyond alerting, covering basic needs to increase uptime, including uptime monitoring, alerting, incident comms, status pages and on-call management. PagerDuty is laser-focused on incident response and event intelligence and provides advanced features that are available on the more expensive plans.
iLert intentionally leaves features out that are not needed most of the time, but has additional benefits through the integrated approach. E.g. you can update your status page right from an alert.
