They’ve built a great product and certainly were front and center in establishing a new type of alerting product tailored to help ops teams respond to incidents faster. If you’re here to understand the difference between iLert and PagerDuty, or looking for an alternative to PagerDuty, then you’re already doing the right thing by finding a product that will help you increase uptime.
Sure, there are feature differences between the companies, but at its core, iLert is an uptime platform and was built to help companies increase their uptime and deliver a seamless digital experience. We think there’s more to it than just alerting. By integrating alerting, on-call management, uptime monitoring, and very soon status pages into one platform, our customers are able to measure uptime, respond to incidents, and be transparent about them within the organization and beyond.
We sat with a few of our customers to help write this page and asked them: “What are the top reasons why you have chosen iLert over PagerDuty”. Here’s what they had to say.
Both iLert and PagerDuty have user friendly web and mobile apps, so either one is a strong choice when it comes to ease of use.
iLert has a very strong focus on keeping things as simple as possible without sacrificing flexibility. For example, iLert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.
iLert is an integrated solution that goes beyond alerting, covering basic needs to increase uptime, including uptime monitoring, alerting, on-call management and, very soon, also status pages. PagerDuty is laser-focused on incident response and event intelligence and provides advanced features that are available on the more expensive plans.
iLert intentionally leaves features out that are not needed most of the time, but has additional benefits through the integrated approach. E.g. creating maintenance windows won’t mess your uptime reports and report maintenance time accordingly.
Locked features and hidden costs are recurring themes when you compare PagerDuty to iLert. For example, iLert gives you unlimited stakeholders. We want you to focus on improving your uptime and only charge for incident responders - the users who are actively involved in the resolution of incidents. And informing stakeholders and providing them with realtime status updates is part of an effective incident response strategy and allows incident responders to focus on incident resolution. Therefore, unlimited stakeholders are including in our Premium plan.
Another example is team-based organization, which iLert offers as part of the Professional plan, and PagerDuty as part of their Business plan, which is twice as expensive. Being able to organize your resources into teams is essential, if you want to expand on-all management beyond a handful of users. PagerDuty’s free plan looks great until you realise that many of the most important features are only available in higher plans. This also includes advanced reporting.
iLert’s advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call, and Time spent on incidents. On-call reports can be used by HR departments to compensate on-call time, whereas PagerDuty’s team reports doesn’t provide the level of granularity and filtering to use on-call reports for this matter.
Advanced reporting is another feature that is only available in higher plans on PagerDuty, whereas iLert includes this in the Professional plan.
Data protection and information security are key elements of iLert. Protecting your data and earning your trust is pivotal to us. Therefore, we have implemented and keep on developing technical and organisational measures to ensure secure processing of information.
Our practices are based on the legal framework of the European General Data Protection Regulation (EU GDPR) as well as common standards and guidelines such as ISO/IEC 27001 and the principles of basic IT protection (“IT-Grundschutz”) of the German Federal Office for Information Security (BSI). iLert uses the services of Amazon Web Services and is hosted across three availability zones in Frankfurt, as well as additional AWS EU regions for disaster recovery.
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