Take service management to the next level with on-call schedules and automated voice alerts.

Autotask PSA is an IT business management platform that delivers all of the mission-critical tools needed by managed service providers. It includes, among others, service desk, project management, account management, inventory and procurement. With iLert's Autotask PSA integration, you can automatically create incidents in iLert from tickets in Autotask PSA. Never miss a critical alert and always alert the right person using iLert's powerful alerting capabilities. Create workflows for tickets to alert the on-call person in iLert and automatically escalate to the next person, if the alert is not acknowledged.

Speed up your response time in service level agreements in Autotask

Actionable Alerting

Get notified on multiple channels such as SMS, voice calls, push and Slack and set custom notification rules based on the priority of an incident.

On-call scheduling

iLert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.

Incident & on-call analytics

Advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on incidents.

How it works

1

Connect

Autotask

with iLert and send alerts to iLert. See our

integration guide

for instructions.

2

iLert notifies the right people via SMS, push, and voice calls based on-call schedules and notification preferences.

3

Responders acknowledge the incident, inform stakeholders and take actions towards resolution.

Expand your incident communication and connect Autotask with these apps using iLert's outbound integrations

Create tickets in ServiceNow from Autotask tickets

Autotask

+

ServiceNow

View Documentation

Inform stakeholders via SMS, email, and push about critical Autotask tickets

Autotask

+

Stakeholder engagement

View Documentation

Execute functions in Azure based on tickets from Autotask

Autotask

+

Azure

View Documentation

Receive Autotask tickets in Microsoft Teams

Autotask

+

Microsoft Teams

View Documentation