Autotask PSA is an IT business management platform that delivers all of the mission-critical tools needed by managed service providers. It includes, among others, service desk, project management, account management, inventory and procurement. With iLert's Autotask PSA integration, you can automatically create incidents in iLert from tickets in Autotask PSA. Never miss a critical alert and always alert the right person using iLert's powerful alerting capabilities. Create workflows for tickets to alert the on-call person in iLert and automatically escalate to the next person, if the alert is not acknowledged.
Get notified on multiple channels such as SMS, voice calls, push and Slack and set custom notification rules based on the priority of an incident.
iLert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.
Advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on incidents.
with iLert and send alerts to iLert. See ourintegration guide
iLert notifies the right people via SMS, push, and voice calls based on-call schedules and notification preferences.
Responders acknowledge the incident, inform stakeholders and take actions towards resolution.