Take service management to the next level with on-call schedules and automated voice alerts with ilert integration for Autotask

Autotask PSA is an IT business management platform that delivers all of the mission-critical tools needed by managed service providers. It includes, among others, service desk, project management, account management, inventory and procurement. With ilert's Autotask PSA integration, you can automatically create incidents in ilert from tickets in Autotask PSA. Never miss a critical alert and always alert the right person using ilert's powerful alerting capabilities. Create workflows for tickets to alert the on-call person in ilert and automatically escalate to the next person, if the alert is not acknowledged.

Autotask and Voice Call

Get a call on your phone whenever there's an issue and accept alerts with one click.

Autotask and Android or iOS Push Notifications

Use ilert apps to receive alerts on your smartwatch and be notified even when your phone is in Sleep Mode. You can acknowledge alerts with just one tap.

Multi-Channel Alerting

Autotask and SMS

In many countries, ilert text messages are sent from local numbers. Just reply to SMS to take over the alert.

Autotask and Chat Tools

Send alerts to Microsoft Teams, Slack, Telegram, WhatsApp and DignTalk, and use ilert ChatOps features to streamline your incident management process.

Never miss a critical alert from Autotask again

Actionable Alerting

Get notified on multiple channels such as SMS, voice calls, push and Slack and set custom notification rules based on the priority of an alert.

On-call scheduling

ilert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.

Alert & on-call analytics

Advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on alerts.

Status pages

Establish trust and relay incidents swiftly using status pages integrated with your infrastructure.

How it works

1

Connect

Autotask

with ilert and send alerts to ilert. See our

integration guide

for instructions.

2

ilert notifies the right people via SMS, push, and voice calls based on-call schedules and notification preferences.

3

Responders acknowledge the alert, inform stakeholders and take actions towards resolution.

Expand your incident communication and connect Autotask with these apps using ilert's outbound integrations

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