AI-first incident management for every team

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Free

Essential incident response for small teams

0

up to 5 users

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Top features:

100 SMS / voice notifications
Push / messenger notifications
Notifications via our mobile apps, WhatsApp & Telegram
On-call management
Inbound integrations
Integrate ilert with any monitoring or ticketing tool to get alerted.
ChatOps integrations
Receive and acknowledge alerts in chat and collaboration tools such as Slack, Microsoft Teams and Discord.
Deployment events
Bring your CI & CD pipelines to ilert and enrich your alert contexts.
1 Status page included
Email and chat support
iOS and Android Apps
API Access
* Limited to 1 free plan per company

Pro

Comprehensive incident management for fast-growing teams

per user per month, min. 3 users

Start free trial

All Free features and...

Unlimited SMS / voice notifications
Time-based alert grouping
Alert templates
Customize the summary and details of alerts to deliver critical information in a format that resonates with your team leveraging built-in and dynamic template variables from your monitoring tools.
Single sign on (SSO)
MTTA / MTTR reports
Get detailed information about key metrics such as mean time to acknowledge (MTTA) and mean time to resolve (MTTR).

Add-ons:

Call routing
Hotline for on-call teams: route incoming calls to your on-call team using a dedicated phone number provided by us.
Public status pages
Most popular

Scale

Advanced incident management for companies with multiple teams
Limited time offer: For new users

$

per user per month, min. 3 users

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All Pro features and...

Team-based organization
Intelligent alert grouping
Alerts with semantic similarity (even if their content differs) are combined into one using AI.
Event flows
Visually create workflows and custom routing to automate how incoming events are handled, based on conditions like priority, source, or support hours.
Event filters
Accept events that meet your specified condition
Support hours
Route alerts and calls based on support hours you define and reuse across alert sources, event flows, and call flows.
ITSM integrations
Outbound integrations with ITSM tools such as JIRA, ServiceNow, etc.
Internal incident comms
Add stakeholders and let them self-subscribe to services to receive notifications about incidents that are relevant to them.
On-call reports
Report on-call metrics such as time on-call, number of alerts during on-call time and time spent on alerts and use them for on-call compensation.

Pro add-ons and...

Private, public and audience-specific status pages
SMS alert source
Send alerts to ilert via SMS without requiring a working internet connection. This is useful in situations where you want to get alerted if your internet connection is down or in environments, where you don’t have an internet connection, at all.
Stakeholders
Stakeholders can view incidents they're subscribed to, along with granted status pages and services, while all other data remains hidden.

Enterprise

Ultimate incident management with premium support for mature companies

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All Scale features and...

Enterprise support
Up to 99,99% uptime SLA
Dedicated CSM
Access to professional services
Audit logging

Trusted by leading companies

Explore our add-ons

Only pay for the features you really need

Pro

Call Routing

Reach the right on-call responder by calling a phone number.

per user, per month

Pro

Heartbeat monitors

Check connectivity between your systems and ilert.

per month

per stake­holder, per month, min. 50 stake­holders

monitors
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Scale

Stakeholders

Add users with view-only access to incidents, status pages, and services.

per stake­holder, per month
min. 50 stake­holders

per stake­holder, per month, min. 50 stake­holders

Status page

Customize your status page for your audience

Pro

Public

Accessible by anyone on the internet, no login required.

per month

subscribers
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Scale

Private

Accessible only to authenticated users (e.g. through E-Mail Domain Whitelisting, IP-Address Whitelisting, etc.).

per month

Scale

Audience-specific

Accessible only to authenticated ilert users and stakeholders. These pages dynamically display services  based on the user's group.

per month

All Features

Compare plans

Free
Pro
Scale
Enterprise
Alerts and notifications
Email notifications
Unlimited
Unlimited
Unlimited
Unlimited
Push notifications
Unlimited
Unlimited
Unlimited
Unlimited
Messenger notifications
Unlimited
Unlimited
Unlimited
Unlimited
SMS & voice notifications
100 account-wide
Unlimited
Unlimited
Unlimited
Priority-based notification rules
TRUE
TRUE
TRUE
TRUE
Maintenance windows
TRUE
TRUE
TRUE
TRUE
Support hours
TRUE
TRUE
Alert actions
TRUE
TRUE
TRUE
Alert templates
TRUE
TRUE
TRUE
Mute notifications
TRUE
TRUE
TRUE
TRUE
Time-based alert grouping
TRUE
TRUE
TRUE
Event filters
TRUE
TRUE
Threshold-based event filters
TRUE
TRUE
Intelligent alert grouping
TRUE
TRUE
Event flows
TRUE
TRUE
On-call management and escalations
On-call schedules
1
Unlimited
Unlimited
Unlimited
Schedule overrides
TRUE
TRUE
TRUE
TRUE
Escalation policies
1
Unlimited
Unlimited
Unlimited
On-call reminder notifications
TRUE
TRUE
TRUE
TRUE
Max responders per escalation level
3
5
10
25
Call routing
add-on
add-on
add-on
AI-assisted on-call schedule creation
TRUE
TRUE
TRUE
TRUE
Incident comms & status pages
Incidents
TRUE
TRUE
TRUE
TRUE
Incident templates
TRUE
TRUE
TRUE
TRUE
Services
TRUE
TRUE
TRUE
TRUE
Service and incident subscriptions
TRUE
Stakeholder users
add-on
add-on
Free public status page
TRUE
TRUE
TRUE
TRUE
Public status page
add-on
add-on
add-on
Private status page
add-on
add-on
Audience-specific status page
add-on
add-on
Custom domain
TRUE
TRUE
TRUE
TRUE
RSS / Atom feed
TRUE
TRUE
TRUE
TRUE
Email subscriptions
TRUE
TRUE
TRUE
SMS subscriptions
TRUE
TRUE
Webhook subscriptions
TRUE
TRUE
Metrics
10
25
25
AI-assisted post-mortem creation
TRUE
TRUE
AI-assisted incident communication
TRUE
TRUE
TRUE
TRUE
Integrations
Monitoring integrations
TRUE
TRUE
TRUE
TRUE
ChatOps integrations
TRUE
TRUE
TRUE
TRUE
Heartbeat monitor
1
25
25
25
ITSM integrations
TRUE
TRUE
2-way integrations
TRUE
TRUE
SMS alert source
add-on
add-on
Deployment events
TRUE
TRUE
TRUE
TRUE
Call Routing
Global phone number inventory
add-on
add-on
add-on
Simultaneous calling
add-on
add-on
Support-hours-based call routing
add-on
add-on
Voicemail
add-on
add-on
add-on
PIN codes
add-on
add-on
add-on
Multi-level IVR menus
add-on
add-on
add-on
Multi-language call flows
add-on
add-on
add-on
Block numbers
add-on
add-on
add-on
AI Voice Agent
add-on
add-on
add-on
ChatOps
Receive and respond to alerts from chat tools
TRUE
TRUE
TRUE
TRUE
Create alerts from chat tools
TRUE
TRUE
TRUE
TRUE
Dedicated incident channels
TRUE
TRUE
TRUE
TRUE
Who is on-call lookup
TRUE
TRUE
TRUE
TRUE
Reporting & Analytics
Notification reports
TRUE
TRUE
TRUE
TRUE
Alert & MTTA / MTTR reports
TRUE
TRUE
TRUE
On-call reports
TRUE
TRUE
Administration
Role-based permissions
TRUE
TRUE
TRUE
TRUE
Team-based organization
TRUE
TRUE
SSO
TRUE
TRUE
TRUE
Mobile device security
TRUE
TRUE
Terraform provider
TRUE
TRUE
TRUE
TRUE
Support
Community support
TRUE
TRUE
TRUE
TRUE
E-Mail support
business hours
business hours
24/7
24/7 emergency hotline
TRUE
Uptime SLA
99,9%
99,9%
up to 99,99%
Administration assistance
TRUE
Account / business reviews
TRUE
Expand comparison
Collapse comparison

Compare plans

Free
Pro
Scale
Enterprise
Alerts and notifications
Email notifications
Unlimited
Unlimited
Unlimited
Unlimited
Push notifications
Unlimited
Unlimited
Unlimited
Unlimited
Messenger notifications
Unlimited
Unlimited
Unlimited
Unlimited
SMS & voice notifications
100 account-wide
Unlimited
Unlimited
Unlimited
Priority-based notification rules
TRUE
TRUE
TRUE
TRUE
Maintenance windows
TRUE
TRUE
TRUE
TRUE
Support hours
TRUE
TRUE
Alert actions
TRUE
TRUE
TRUE
Alert templates
TRUE
TRUE
TRUE
Mute notifications
TRUE
TRUE
TRUE
TRUE
Time-based alert grouping
TRUE
TRUE
TRUE
Event filters
TRUE
TRUE
Threshold-based event filters
TRUE
TRUE
Intelligent alert grouping
TRUE
TRUE
Event flows
TRUE
TRUE
On-call management and escalations
On-call schedules
1
Unlimited
Unlimited
Unlimited
Schedule overrides
TRUE
TRUE
TRUE
TRUE
Escalation policies
1
Unlimited
Unlimited
Unlimited
On-call reminder notifications
TRUE
TRUE
TRUE
TRUE
Max responders per escalation level
3
5
10
25
Call routing
add-on
add-on
add-on
AI-assisted on-call schedule creation
TRUE
TRUE
TRUE
TRUE
Incident comms & status pages
Incidents
TRUE
TRUE
TRUE
TRUE
Incident templates
TRUE
TRUE
TRUE
TRUE
Services
TRUE
TRUE
TRUE
TRUE
Service and incident subscriptions
TRUE
Stakeholder users
add-on
add-on
Free public status page
TRUE
TRUE
TRUE
TRUE
Public status page
add-on
add-on
add-on
Private status page
add-on
add-on
Audience-specific status page
add-on
add-on
Custom domain
TRUE
TRUE
TRUE
TRUE
RSS / Atom feed
TRUE
TRUE
TRUE
TRUE
Email subscriptions
TRUE
TRUE
TRUE
SMS subscriptions
TRUE
TRUE
Webhook subscriptions
TRUE
TRUE
Metrics
10
25
25
AI-assisted post-mortem creation
TRUE
TRUE
AI-assisted incident communication
TRUE
TRUE
TRUE
TRUE
Integrations
Monitoring integrations
TRUE
TRUE
TRUE
TRUE
ChatOps integrations
TRUE
TRUE
TRUE
TRUE
Heartbeat monitor
1
25
25
25
ITSM integrations
TRUE
TRUE
2-way integrations
TRUE
TRUE
SMS alert source
add-on
add-on
Deployment events
TRUE
TRUE
TRUE
TRUE
Call Routing
Global phone number inventory
add-on
add-on
add-on
Simultaneous calling
add-on
add-on
Support-hours-based call routing
add-on
add-on
Voicemail
add-on
add-on
add-on
PIN codes
add-on
add-on
add-on
Multi-level IVR menus
add-on
add-on
add-on
Multi-language call flows
add-on
add-on
add-on
Block numbers
add-on
add-on
add-on
AI Voice Agent
add-on
add-on
add-on
ChatOps
Receive and respond to alerts from chat tools
TRUE
TRUE
TRUE
TRUE
Create alerts from chat tools
TRUE
TRUE
TRUE
TRUE
Dedicated incident channels
TRUE
TRUE
TRUE
TRUE
Who is on-call lookup
TRUE
TRUE
TRUE
TRUE
Reporting & Analytics
Notification reports
TRUE
TRUE
TRUE
TRUE
Alert & MTTA / MTTR reports
TRUE
TRUE
TRUE
On-call reports
TRUE
TRUE
Administration
Role-based permissions
TRUE
TRUE
TRUE
TRUE
Team-based organization
SSO
Mobile device security
Terraform provider
TRUE
TRUE
TRUE
TRUE
Support
Community support
TRUE
TRUE
TRUE
TRUE
E-Mail support
business hours
business hours
24/7
24/7 emergency hotline
TRUE
Uptime SLA
99,9%
99,9%
up to 99,99%
Administration assistance
TRUE
Account / business reviews
TRUE
Expand comparison
Collapse comparison
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FAQ

Frequently Asked Questions

How does the trial work?

During our trial period, you get access to our full set of features at no costs. No credit card is required.

What payment options are available?

We currently offer payment by credit card and SEPA direct debit.

Can we pay by invoice?

Payment by invoice is available for the Enterprise plan only. Our self-service tier is built for maximum automation, allowing us to provide affordable plans. Adding custom payment terms or payment methods would result in high running costs and make the current plan prices untenable. If you are interested in purchasing our Enterprise plan, please contact sales. For all other plans, you can use a credit card or SEPA direct debit.

How many monitoring tools can I connect to ilert?

You can integrate as many monitoring tools as you want at no additional charge.

Do you have a demo?

Yes! Please follow this link to test an interactive online demo or schedule a call with one of our sales representatives.

How many users do I need?

Anyone with access to your ilert account can receive alerts or is included in an escalation policy, is billed as a user. For view-only access to incidents, services, and status pages, you need to purchase a Stakeholder add-on, available in Scale and Enterprise plans.

What do I need to use ilert?

ilert is a fully managed software-as-a-service solution. All you need is an internet connection and a modern browser (such as Firefox or Chrome). To use the ilert mobile application, you need an iOS or Android smartphone updated to the latest version.

Can I purchase additional quotas for SMS and voice notifications in the Free plan?

The quota in the plan package is a hard monthly limit. If you reach the limit, you will not receive any SMS or voice notifications until the limit is reset next month. To raise the limits, please proceed with one of ilert paid plans.

Can I get a discount?

All yearly plans cost 20% less than monthly. So, if you are looking for a better deal, consider switching to annual payment.

Is the SMS limit for the Free plan reset each month?

Yes, you have 100 SMS/voice notifications per every month.

Creating the structures

So, as usual, I tried to make the clone as easy as possible to be copied . Just copy the element named, 'Cloneable Area' and rename it or you can copy all the elements within that class.

Both question and answer are placed within the same row and container for easier management.

Main Interactions for expand and collapse

The main interaction involved here is 'Mouse Click (Tap)' that create the animation for expand and collapse. It is targeting the main container of each row, so that user can click on anywhere within the row/container to expand or collapse an item.

Interaction for icon

Using the same interaction trigger as above, I created an animation to rotate and resize the icon to shape it from a plus to minus.

A little touch-up animation for the paragraph that reveals on expand

To make things a little livelier, I added a nice little touch up to the paragraph by creating a slide in animation from below. So, instead of being still upon expand, it will slide in from below nicely.

Additional interaction to create focus/highlight on specific item (Optional)

I added a focus/highlight effect to make the item that's on hover stands out from the rest. This helps the user to focus on the item that they are reading.

This is definitely optional. You can remove this animation from the interaction setting. It's a separate interaction from the expand/collapse.

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