USE CASE

Customer Support & ITSM

ilert enables customer support and ITSM teams to provide an enhanced customer experience, reduce resolution times, and improve communication.

Features

Enhancing Customer Support with Real-Time Incident Management

ilert's incident response capabilities enable customer support and ITSM teams to deliver a better customer experience. It integrates with ITSM tools to reduce resolution times and improve communication, supporting a customer-centric approach.

Alert re-routing and escalation

Reroute notifications to other escalation and on-call rules. Based on past statistics, ilert offers a responder to the alert.

Call routing

Direct incoming calls efficiently using schedules and escalation channels to ensure fast incident response.

Status pages

Build trust and communicate incidents in seconds with status pages that are connected to the infrastructure.

Alerting

Reliable alerts via voice, SMS, push notifications, Slack & more. Easy acknowledgment, no logins required.

On-Call management

Alert the right person and share on-call responsibility across the team with on-call schedules and automatic escalations.