Customer Support & ITSM
ilert’s AI-first platform empowers customer support and ITSM teams to deliver exceptional service experiences, accelerate resolution with intelligent automation, and maintain seamless, transparent communication.
Enhancing customer support with AI-First incident management
ilert’s AI-First incident response empowers teams to resolve issues faster and communicate more effectively. By integrating seamlessly with ITSM tools, ilert automates workflows, reduces manual effort, and ensures every interaction reflects a truly customer-centric, always-on experience.
Turn tickets into actionable alerts
Connect your ITSM tools directly with ilert to transform incoming tickets into real-time, actionable alerts. Acknowledge, escalate, or resolve them with a single click – all within your preferred channel.
Smart call routing for faster support
Streamline customer support with AI-assisted call routing that directs incoming requests based on schedules, priorities, and escalation paths, ensuring every customer reaches the right expert fast.
Resolve incidents in chat
Collaborate and act without leaving your chat platform. ilert’s ChatOps capabilities integrate incident context directly into Slack or Microsoft Teams, so teams stay aligned and move from ticket to resolution faster.
Status pages that represent your brand
Create public, private, or audience-specific, fully branded status pages that keep customers and stakeholders informed in real time.
