USE CASE
Customer Support & ITSM
ilert enables customer support and ITSM teams to provide an enhanced customer experience, reduce resolution times, and improve communication.
Alerting
Alerting
Reliable alerts via voice, SMS, push notifications, Slack & more. Easy acknowledgment, no logins required.
On-Call management
On-Call management
Alert the right person and share on-call responsibility across the team with on-call schedules and automatic escalations.
Status pages
Status pages
Build trust and communicate incidents in seconds with status pages that are connected to the infrastructure.
Call routing
Call routing
Direct incoming calls efficiently using schedules and escalation channels to ensure fast incident response.
Alert re-routing and escalation
Alert re-routing and escalation
Reroute notifications to other escalation and on-call rules. Based on past statistics, ilert offers a responder to the alert.
