iLert is a cloud-based platform for alerting, on-call management, incident communication, and uptime monitoring. iLert helps companies to resolve incidents faster and increase the uptime of their digital services. Typical customers of iLert are companies that operate and rely on digital services that are available 24/7.
iLert stores personal data of users that are required to alert them when incidents occur. This includes
During an incident, iLert stores all actions along with time stamps that a user has performed on the incident, including
iLert is headquartered in Cologne, Germany. We therefore follow the strict German and European data protection rules (General Data Protection Regulation, GDPR) and also serve customers that need to comply with the California Consumer Privacy Act (CCPA).
We use ISO 27001 certified and secure data centers provided by Amazon Web Services (AWS) in the EU regions Frankfurt and Dublin.
iLert is a cloud-based software with mobile apps for iOS and Android, a web application, and APIs for developers and integration partners. For voice calls and SMS messages, we work with telecommunication providers (as listed in our subcontractors page). We develop and operate our services in a multi-tenant environment.
This means that your organization does not need to run any software or telco hardware. Due to its cloud-based architecture, iLert is not available as on-premise software. iLert is solely offered as a cloud service, all intellectual property rights of the iLert platform stay with iLert. This also means that we do not provide customer-specific tailored services or software.
Our self-service tier is built for the highest degree of automation, which permits us to offer self-service plans at low prices.
Adding custom payment terms or payment methods would result in high running costs and make the current plan prices untenable.
For this reason, we only accept payments by credit card or SEPA direct debit on the self-service tier.
Get in touch with our sales team for our enterprise plans, where we also support purchase orders and wire transfers.
Just as for payment methods, offering custom legal terms would incur a lot of additional costs making it unsustainable for us to offer self-service plans at the current price levels.
For this reason, we do not support any changes to our online terms nor signing of any additional agreements nor carrying out of custom security audits on our self-service tier.
If you require more flexibility, contact our sales team to find out about our enterprise plans, where we offer more room for custom agreements.