Why go with iLert vs Opsgenie?

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Why businesses choose iLert over Opsgenie

If you’re here to understand the difference between iLert and Opsgenie, or looking for an alternative to Opsgenie, then you’re already doing the right thing by finding a product that will help you increase uptime. Sure, there are feature differences between the companies, but at its core, iLert is an uptime platform and was built to help companies increase their uptime and deliver a seamless digital experience.

We think there’s more to it than just alerting. By integrating alerting, on-call management, uptime monitoring, and very soon status pages into one platform, our customers are able to measure uptime, respond to incidents, and be transparent about them within the organization and beyond.

So, what’s the difference between iLert and Opsgenie?

We sat with a few of our customers to help write this page and asked them: “What are the top reasons why you have chosen iLert over Opsgenie”. Here’s what they had to say.

iLert is built for simplicity and allows flexible scheduling

Both iLert and Opsgenie have user friendly web and mobile apps, so either one is a strong choice when it comes to ease of use.

iLert has a very strong focus on keeping things as simple as possible without sacrificing flexibility. For example, iLert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.

iLert is more than just alerting: uptime and heartbeat monitoring

iLert is an integrated solution that goes beyond alerting, covering basic needs to increase uptime, including uptime monitoring, alerting, on-call management and, very soon, status pages. Opsgenie is focused on incident response and integration into the Atlassian ecosystem.

iLert intentionally leaves features out that are not needed most of the time, but has additional benefits through the integrated approach. E.g. creating  maintenance windows won’t mess your uptime reports and report maintenance time accordingly.

Full API feature access, always.

iLert does not restrict you in any way of API feature accessibility. If a feature is available, in your current plan, while using the UI or mobile app - the corresponding API feature will be accessible without requiring additional plan upgrades.

Advanced team and on-call reports

iLert’s advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on incidents. On-call reports can be used by HR departments to compensate on-call time.

Data protection made in Germany

Data protection and information security are key elements of iLert. Protecting your data and earning your trust is pivotal to us. Therefore, we have implemented and keep on developing technical and organisational measures to ensure secure processing of information.

Our practices are based on the legal framework of the European General Data Protection Regulation (EU GDPR) as well as common standards and guidelines such as ISO/IEC 27001 and the principles of basic IT protection (“IT-Grundschutz”) of the German Federal Office for Information Security (BSI). iLert uses the services of Amazon Web Services and is hosted across three availability zones in Frankfurt, as well as additional AWS EU regions for disaster recovery.

iLert vs. Opsgenie at a glance

Starter

$9/month

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Professional

$19/month

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Premium

$39/month

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Usage

Pages and blocks

Up to 50/month

Up to 200/month

Unlimited

Team members

Up to 3

Up to 12

Unlimited

Version history

Features

Priority support

Wikis, docs, & notes

50+ starter templates

Version history

Permission groups

Unlimited team members

Custom contract & invoicing

Web, Desktop, iOS, and Android apps

Advanced security controls

None

Unlimited

Unlimited

Professional

Advanced alerting and on-call management for growing teams

19

Per User Per Month

Starter Plus:

  • Unlimited SMS & voice notifications
  • Team-based organization
  • On-call schedules
  • Outbound integrations
  • Google SSO
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Unlimited
Unlimited Incidents
Available in higher plans
Incident Actions
Available in higher plans
Heartbeats
Available in higher plans
Uptime monitoring
Access to all API features
Available in higher plans
Unlimited API calls
SMS notifications for stakeholder users
Advanced on-call report insights
Available in higher plans
Based on information publicly available on 30/04/2021

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