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ilert vs. Opsgenie
Platforms compared: Which one fits your organization best?
The Opsgenie alternative for incident response you can trust
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Why now is the best time to switch from Opsgenie to ilert
Atlassian has ended Opsgenie sales in the summer of 2025 and will no longer support the platform from 2027. Customers are being asked to choose between Jira Service Management (JSM) or Compass. While JSM is still an ITSM solution at its core, Compass is built as a developer portal and cannot serve as an end-to-end incident management solution.
In our blog, we break down the key differences between JSM and Compass and explain why ilert is the best alternative for Opsgenie customers, especially for European companies that require regional support, which Compass does not provide at all.
For all Opsgenie users who are considering alternatives now, we offer consultations on how to migrate to ilert. Fill in the form, and we will contact you.
Request a consultation to migrate from Opsgenie
Migrate from Opsgenie: With our full support
If you are an OpsGenie customer, you are probably wondering how complicated the migration to another platform might be.
Migration from Opsgenie to ilert is easy and straightforward. ilert supports automated migration for Users, Teams, Schedules, and Escalation policies. Once the configuration data is relocated, you only need to connect your alert sources to ilert. ilert offers over 100 integrations out of the box, and most of them match Opsgenie's integration catalog, which means you will need only to regenerate URLs or API keys.
The ilert Customer Success Manager will support you along the way for no extra cost and will help you test your ilert setup as soon as you are ready.
So, what’s the difference between ilert and Opsgenie?
Here’s an overview of the latest features available on both ilert and Opsgenie, highlighting the top reasons why teams prefer ilert over Opsgenie.
Agentic incident response vs. Traditional incident management model
Are you searching for a lower MTTR? In the era of AI, every industry – from finance and healthcare to e-commerce and critical infrastructure – depends on an incident response platform that can apply AI to surface root-cause context instantly, automate mundane tasks, and empower engineers to resolve outages in minutes rather than hours.
ilert embraces an agentic approach by weaving AI helpers into every stage of incident response: an ilert Responder proactively investigates new alerts for probable root causes and provides actionable recommendations on faster resolution. The ilert AI Voice Agent serves as the first line of support and prepares a clear incident description based on interactions with hotline callers. AI also helps prepare fast, concise, and polite incident communications, assembles clear and blameless postmortems, and facilitates building on-call schedules using a simple, chat-like interface.
OpsGenie, by contrast, still follows a traditional rules-driven incident-management model. The platform ships with no built-in AI agent or generative features.
iLert is more than just alerting: status pages, uptime and heartbeat monitoring
iLert is an integrated solution that goes beyond alerting, covering basic needs to increase uptime, including uptime monitoring, alerting, incident comms, status pages and on-call management. Opsgenie is focused on incident response and integration into the Atlassian ecosystem.
iLert intentionally leaves features out that are not needed most of the time, but has additional benefits through the integrated approach. E.g. creating maintenance windows won’t mess your uptime reports and report maintenance time accordingly. Or you can update your status page right from an alert.
Full API feature access, always.
API accessibility is crucial because modern engineering teams must automate incident workflows and plug them into their own toolchains. ilert keeps things simple: every capability that shows up in the web or mobile UI is backed by the very same REST endpoint – no “upgrade-to-unlock” surprises. Even the Free plan has “API Access” alongside core features. Opsgenie takes a different path. Several high-value endpoints are locked behind the higher-cost tiers: the Incident API and Service API are available only on Standard and Enterprise plans. Essentials-tier customers must upgrade before they can fully automate those parts of the workflow.
Visual call-flow builder vs. Form-based routing
Many SRE teams and IT administrators rely heavily on the hotline and manual reporting from clients. ilert’s Call Routing gives you a drag-and-drop canvas: you piece together branches like IVR menus, PIN codes, support hours, blocked numbers, voicemails, and even an AI Voice Agent. Plus, you can use natural-sounding AI voices to make the hotline responses more human-like.
Opsgenie’s Incoming Call Routing is still form-based: you attach a phone number, upload a prerecorded auto-attendant audio file, and map the call to a team or single IVR prompt – there’s no visual builder, no AI voice agent, and no multi-node flowcharting to model complex paths.
Data protection made in Germany
Data protection and information security are key elements of iLert. Protecting your data and earning your trust is pivotal to us. Therefore, we have implemented and keep on developing technical and organisational measures to ensure secure processing of information.
Our practices are based on the legal framework of the European General Data Protection Regulation (EU GDPR) as well as common standards and guidelines such as ISO/IEC 27001 and the principles of basic IT protection (“IT-Grundschutz”) of the German Federal Office for Information Security (BSI). iLert uses the services of Amazon Web Services and is hosted across three availability zones in Frankfurt, as well as additional AWS EU regions for disaster recovery.
ilert vs. Opsgenie at a glance
Intelligent alert grouping
AI Responder
Postmortems
AI-assisted
Only manual and template-based
Comprehensive call routing
Only a limited version
Heartbeat monitoring
Free
Available in higher plans
Unlimited Incidents
Free
Available in higher plans
Access to all API features
Free
Available in higher plans
Unlimited API calls
Free
Available in higher plans
Status pages
SMS notifications for stakeholder users
Based on information publicly available on 09/07/2025
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For European customers
For EU-based organisations, keeping operational data inside the Union’s legal perimeter is often a hard compliance requirement rather than a nice-to-have. ilert is built and hosted in Germany, certified to ISO 27001, and is 100% GDPR-compliant. That single-region stance means contracts, audit trails, and customer data never leave European jurisdiction – handy for DORA, BaFin, or strict corporate policies. By contrast, Atlassian has stopped selling Opsgenie on June 4, 2025, and will retire it on April 5, 2027, nudging customers to migrate their alerting data into Jira Service Management or Compass. The catch: Compass currently offers data residency only in the United States, with no EU realm on its roadmap, so any migration shifts incident data out of Europe unless you adopt additional controls.
Data protection made in Germany
Data protection and information security are key elements of iLert. Protecting your data and earning your trust is pivotal to us. Therefore, we have implemented and keep on developing technical and organisational measures to ensure secure processing of information.
Our practices are based on the legal framework of the European General Data Protection Regulation (EU GDPR) as well as common standards and guidelines such as ISO/IEC 27001 and the principles of basic IT protection (“IT-Grundschutz”) of the German Federal Office for Information Security (BSI). iLert uses the services of Amazon Web Services and is hosted across three availability zones in Frankfurt, as well as additional AWS EU regions for disaster recovery.
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