Use the same tool you use to manage incidents to route critical phone calls
Route support calls to the right person using iLert’s on-call schedules and escalation policies. Let callers leave a voicemail or talk to on-call responders.
Custom IVR menu
Personalize your greeting message and route calls based on the callers input (press 1 for cloud, 2 for...).
Define your IVR menu in multiple languages, including English, German, French and Spanish.
Schedule based routing
Calls are routed to the right person using your escalation policies and on-call-schedules.