Last updated June 2023
This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of our Services.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your ("Personal Information"):
third party cookies
We use your Personal Information only for providing and improving our Services. By using our Services, you agree to the collection and use of information in accordance with this policy.
Like many services, we collect information that your browser sends whenever you use our Services ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition we offer an opt-out of data collection through tracking on our site, you can find it here.
We want to ensure our mobile apps for iOS (ilert) and Android (ilert) provide an excellent user experience. Therefore we may use Google Firebase and Segment mobile event tracking to detect problems like app crashes or service disruptions. You can opt-out of this tracking in the settings of the mobile apps.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many services, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
Service delivery and Site operation
Processing is necessary to perform the contract governing our operation of the Site or the provision of the Services, or to take steps that you request prior to engaging our Services. Where we cannot process your personal data as required to operate the Site or Services on the grounds of contractual necessity, we process your personal information for this purpose based on our legitimate interest in providing you with the Services you access and request.
Processing is based on your consent where that consent is required by applicable law. Where we rely on your consent you have the right to withdraw it any time in the manner indicated when you consent or in the Service. Where such consent is not required by applicable law, we process your personal information for these purposes based on our legitimate interests in promoting our business.
Research & Development
Processing is based on our legitimate interests in performing research and development to improve our services and develop new services.
Compliance and Protection
Processing is necessary to comply with our legal obligations or based on our legitimate interests in protecting our or others’ rights, privacy, safety or property.
Other purposes with your consent
Processing is based on your consent. Where we rely on your consent you have the right to withdraw it anytime in the manner indicated when you consent or in the Service.
Stop sending you direct marketing communications. You may continue to receive Service-related and other non-marketing communications.
Provide you with information about our processing of your personal information and give you access to your personal information.
Update or correct inaccuracies in your personal information.
Delete your personal information.
Transfer a machine-readable copy of your personal information to you or a third party of your choice.
Restrict the processing of your personal information.
Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.
You can submit these requests by email to email@example.com or our postal address provided below.
Access, update, correct or delete your information.
By logging in to your account or emailing us at firstname.lastname@example.org
Access to data controlled by our customers.
We have no direct relationship with the individuals whose personal information is contained within the Customer Data processed by the Service. An individual who seeks to access, correct or delete this information should direct their request the Customer.
You may opt out of marketing-related emails by logging in and changing your account settings or by following the opt-out prompt in the email. You may continue to receive Service-related and other non-marketing emails.
If you gave us consent to post a testimonial to our site, but wish to update or delete it, please contact us via email@example.com
See the Cookies section above, you might opt-out.
You may prevent advertising by changing your browser settings (ad-blocker) or opting-out of the platforms e.g. Google, Facebook or Linkedin advertising programms.
If you request information from us, use the Service or participate in our surveys, promotions or events, we may send you ilert-related marketing communications as permitted by law but will provide you with the ability to opt out.
We may employ companies and individuals to help provide the Site or Service on our behalf or help us operate our business.
We work with third party advertising companies that collect information about your activity on the Site and other online services to help us advertise our services (including, through interest-based advertising), and/or use hashed customer lists that we share with them to deliver ads to them and similar users on their platforms.
When you have an organization-administered account your organization can access your information as described in the Organization-Administered Accounts section below.
ilert does not and will never sell data collected by your usage of the Service to third parties.
Web application (*.ilert.com):
Data collected and required to provide the Service are only stored on servers in Germany. This data is strictly handled in compliancy with the European General Data Protection Regulation – GDPR.
Websites (www.ilert.com, de.ilert.com, docs.ilert.com, engineering.ilert.com):
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Where the Service is provided to you through your employer or another organization, please note that your organization’s administrator may be able to:
reset or change your password and email address
restrict, suspend or terminate your access to the Service
access and retain information in and about your account
access or retain information stored as part of your account
change your information, including profile information
restrict your ability to edit, restrict, modify or delete information
Please contact your organization or refer to your administrator’s organizational policies for more information.
The Service may contain links to other websites and services operated by third parties, such as social media platforms, advertising services and other websites and applications. These links are not an endorsement of, or representation that we are affiliated with, any third party. We do not control third party websites, applications or services, and are not responsible for their actions. Other websites and services follow different rules regarding their collection, use and disclosure of your personal information. We encourage you to read their privacy policies to learn more.
The Service is not directed at, and ilert does not knowingly acquire or receive personal information from, children under the age of 16. If we learn that any user of the Service is under the age of 16, we will take appropriate steps to delete that individual’s personal information and restrict that individual from future access to the Service.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. We strive to use commercially acceptable means to protect your Personal Information.
Responsible for the data processing on this website within the meaning of the General Data Protection Regulation, other data protection laws applicable in the member states of the European Union and other provisions with a data protection character is:
Data Protection Officer
50672 Cologne, Germany
Thank you for your interest in iLert GmbH (hereinafter "We", "Us") and for visiting our website.
We also want to inform you about your rights under data protection laws. The processing of your personal data by us is always in accordance with the General Data Protection Regulation (hereinafter "GDPR"), the Telecommunications and Telemedia Data Protection Act (hereinafter "TTDSG") and all applicable country-specific data protection regulations.
Controller in the sense of the GDPR is
You can reach our data protection officer as follows:
Phone: +49 40 228 599 520
You can contact our data protection officer directly at any time with all questions and suggestions regarding data protection and to exercise your rights granted under GDPR.
This data protection declaration is based on the terminology of the GDPR. For your convenience, we would like to explain some important terms in this context in more detail:
We may obtain personal data in the following ways:
You have the opportunity to provide information (e.g. contact details) about yourself on our website.
By using our website, data is automatically collected and generated.
To the extent that we maintain presences on social and professional networks, we may receive data from you through them (e.g. if you contact us through a social or professional network or respond to any of our content shared there).
In the following, we provide you with an overview of the personal data we process. We will explain to what extent, for what purposes and on what legal basis we process personal data.
We will not disclose your personal data to third parties without your consent, unless this is permitted by law (e.g. because it is necessary for the performance of the contract).
The processing of your personal data may be based in particular on the following legal bases:
Among other things, we use the services of companies that are based in third countries (e.g. in the USA). If these services are active, it is possible that data will be transferred to a third country and processed there. We would like to point out that no level of data protection comparable to that in the EU can be guaranteed in these countries. US companies, for example, are obliged to hand over data to authorities or similar institutions, without you as a data subject being able to take effective legal action against this according to our legal understanding. We have no influence on such data disclosure.
Insofar as no specific storage period is specified within this data protection notice, the data processed by us will be deleted in accordance with the legal requirements as soon as their consents permitted for processing are revoked or other permissions cease to apply (e.g. if the purpose of processing this data has ceased to apply or it is not required for the purpose). If the data are not deleted because they are required for other and legally permissible purposes, their processing is limited to these purposes, i.e. the data is blocked and not processed for other purposes. This applies, for example, to data that must be retained for reasons of commercial or tax law or whose storage is necessary for the assertion, exercise, or defence of legal claims or for the protection of the rights of another natural or legal person.
We take appropriate technical and organisational measures to ensure a level of protection appropriate to the risk in accordance with the legal requirements, taking into account the state of the art, the implementation costs and the nature, scope, circumstances and purposes of the processing as well as the different probabilities of occurrence and the extent of the threat to the rights and freedoms of natural persons.
The measures include, in particular, ensuring the confidentiality, integrity and availability of data by controlling physical and electronic access to the data, as well as access to, entry into, disclosure of, assurance of availability of and segregation of the data. We also have procedures in place to ensure the exercise of data subjects' rights, the deletion of data and responses to data compromise. Furthermore, we already take the protection of personal data into account in the development or selection of hardware, software and procedures in accordance with the principle of data protection, through technology design and through data protection-friendly default settings.
In the course of our processing of personal data, the data may be transferred to or disclosed to other bodies, companies, legally independent organisational units or persons. The recipients of this data may include, for example, service providers commissioned with IT tasks or providers of services and content that are integrated into a website. In such cases, we observe the legal requirements and, in particular, conclude corresponding contracts or agreements that serve to protect your data with the recipients of your data.
To provide our website, we use storage space, computing capacity and software that we rent from a corresponding server provider (web host). These services also include the sending, receiving and storing of e-mails. In addition, when you visit our website, data is automatically processed that your browser transmits to our server. This general data and information is stored in the server's log files (in so-called "server log files"). The following data can be collected:
When using this data and information, we do not draw any conclusions about your person. The purposes we pursue include in particular:
The legal basis for data processing is our legitimate interest within the meaning of Art. 6 (1) lit. f) GDPR. We have a legitimate interest in being able to provide our website in a technically flawless manner.
Your data will be passed on to the necessary extent to service providers for hosting and content delivery network (CDN) within the framework of order processing.
Our website in the network of Webflow Inc, 398 11th St. Fl 2, San Francisco, California, 94103, USA (hereinafter Webflow). When you visit our website, Webflow collects the above-mentioned data. You can find more information about Webflow's data processing here: Data Processing Addendum (webflow.com)
In legal terms, a distinction must be made between necessary and non-necessary cookies.
With regard to the storage period, the following types of cookies are distinguished:
With our cookie banner, we inform you about the specific cookies we use. In addition, we give you the opportunity to decide whether you want to consent to the setting of cookies that are not necessary. Data that is processed:
We process your personal data for the following purposes:
The cookie banner stores the preferences until you reset or adjust them.
Your data will not be passed on to any external recipients.
The individual cookies, as well as information, can be found in our cookie banner in the form of the privacy settings, which you can access via the button on the website.
Through our website you have the possibility to use our iLert platform. Further information on the use of the iLert platform can be found here.
If you have provided us with your email address when purchasing one of our services, we will use this to inform you about our own similar goods or services via newsletter.
You can object to the sending of our newsletter at any time. You will find a corresponding "Unsubscribe" button in each of our newsletters. You can also inform us of your cancellation by e-mail or post using the contact details provided above.
Our newsletters contain so-called tracking pixels. This is a miniature graphic that is embedded in emails. This allows us to track, for example, whether and when an email was opened by you and which links in the email were called up by you. This enables us to statistically evaluate the success or failure of online marketing campaigns. The personal data collected by the tracking pixel is stored and analysed by us in order to optimise the newsletter dispatch and to better adapt the content of future newsletters to your interests.
Within the scope of the newsletter dispatch, we process the following personal data, among others:
We process your personal data for the following purposes:
We delete your personal data as soon as they are no longer required to achieve the purpose for which they were collected. In the context of the newsletter dispatch, this is generally the case if you object to the processing.
We use HubSpot for the purpose of sending newsletters and newsletter tracking.
Through our website you have the possibility to contact us via e-mail or our chat.
We process your data to respond to your enquiry and other matters arising from it.
If your request is based on pre-contractual measures or an existing contract with us, the legal basis is the fulfilment of the contract and the implementation of pre-contractual measures pursuant to Art. 6 (1) lit. b) GDPR. If your request is made independently of pre-contractual measures or contracts existing with us, our overriding legitimate interests pursuant to Art. 6 (1) lit. f) GDPR constitute the legal basis. We have an overriding legitimate interest in providing visitors to our website with a means by which they can contact us.
We delete your personal data as soon as they are no longer required to achieve the purpose for which they were collected. In the context of contact enquiries, this is generally the case when the circumstances indicate that the specific matter has been conclusively processed.
We use the provider Hubspot to answer and process your contact.
We also offer you the opportunity to apply for job vacancies and send us your application online or by post.
We process the following personal data as part of the application process:
The purpose of the processing is to carry out the application procedure.
The legal basis for the processing of personal data is the fulfilment of the contract and the implementation of pre-contractual measures according to Art. (1) lit. b) GDPR.
If we obtain your consent (e.g. for inclusion in our applicant pool), this constitutes the legal basis for data processing in accordance with Art. 6 (1) a) GDPR.
If an employment relationship is established after completion of the application process, the personal data provided may be processed further. Otherwise, we generally retain the data for six months after the end of the application process. We then delete all personal data. Longer storage is possible if we include the personal data in our applicant pool after obtaining your consent.
We use the service provider JOIN Solutions AG Landsgemeindeplatz 6 9043 Trogen to carry out the application process.
We use functions of a customer relationship management system ("CRM system") on this website. The CRM system enables us, among other things, to manage existing and potential customers as well as customer contacts and to organise sales and communication processes. The use of the CRM System also enables us to analyse and optimise our customer-related processes. Details on the functions of the CRM we use can be found here: https://www.hubspot.de.
As a result, we process the following data, among others:
The use of the CRM is based on Art. 6 para. 1 lit. f) GDPR. We have a legitimate interest in the most efficient customer management and customer communication possible. Insofar as a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 (1) lit. a) GDPR; the consent can be revoked at any time via our cookie banner.
Your data will be passed on to the necessary extent to a service provider for CRM systems HubSpot within the framework of order processing. We use the CRM system HubSpot. HubSpot is a software company from the USA. Our contractual partner is HubSpot Germany GmbH (address: HubSpot Ireland Limited, HubSpot House, One Sir John Rogerson's Quay, Dublin 2, Ireland). Within the scope of processing via HubSpot, data may be transmitted to the USA (Hubspot Inc.). The security of the transmission is secured via standard contractual clauses.
We use third-party platforms to provide you with information about our company and our products and services. This involves processing interactions such as messages, likes and content on our social media channels.
In addition, we receive data from third-party platforms without personal reference, such as the total number of measures played out by the platform operator or preferred visiting and posting times. We have no influence on the creation and provision of this data. The legal basis for the processing is Art. 6 (1) lit. f) GDPR; our legitimate interest lies in the improvement of our marketing measures.
The associated personal data processing takes place exclusively in the area of responsibility of the platform operators. Further information on data processing can be found in the data protection declarations of the respective providers:
We use content or service offers from third-party providers within our online offer in order to integrate their content and services, such as videos or fonts (hereinafter uniformly referred to as "content").
This always assumes that the third-party providers of this content are aware of the IP address of the user, as without the IP address they would not be able to send the content to their browser. The IP address is therefore necessary for the display of this content. We endeavour to only use content whose respective providers only use the IP address to deliver the content. Third-party providers may also use so-called pixel tags (invisible graphics, also known as "web beacons") for statistical or marketing purposes. The "pixel tags" can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user's device and may contain, among other things, technical information about the browser and operating system, referring websites, time of visit and other information about the use of our online offering, as well as being linked to such information from other sources.
In this section, we inform you about the rights you have regarding the processing of your data. The exact scope of the right mentioned in each case can be found in the corresponding article of the GDPR. If you wish to exercise any of your rights, please contact us via email (firstname.lastname@example.org).
You have the right to request confirmation from us as to whether personal data relating to you is being processed by us.
You have the right to receive information from us at any time and free of charge about the personal data stored about you, as well as a copy of this data in accordance with the statutory provisions.
You have the right to request the rectification of inaccurate personal data concerning you. You also have the right to request that incomplete personal data be completed, taking into account the purposes of the processing.
You have the right to demand that personal data concerning you be deleted immediately if one of the reasons provided for by law applies and insofar as the processing or storage is not necessary.
You have the right to demand that we restrict processing if one of the legal requirements is met.
You have the right to receive the personal data concerning you that you have provided to us in a structured, common and machine-readable format. Furthermore, you have the right to transfer this data to another controller without restriction from us, to whom the personal data was provided, given that the processing is based on consent pursuant to Art. 6 (1) lit. a) GDPR or Art. 9 (2) lit. a) GDPR or on a contract pursuant to Art. 6 (1) lit. b) GDPR and the processing is carried out with the aid of automated procedures, unless the processing is necessary for the performance of a task which is in the public interest or in the exercise of official authority vested in us.
In addition, when exercising your right to data portability pursuant to Art. 20 (1) GDPR, you have the right to have the personal data transferred directly from one controller to another controller, insofar as this is technically feasible and provided that this does not adversely affect the rights and freedoms of other individuals.
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of data processing in the public interest pursuant to Art. 6 (1) sentence 1 lit. e) GDPR or on the basis of our legitimate interest pursuant to Art. 6 (1) sentence 1 lit. f) GDPR.
If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
You have the right to revoke your consent to the processing of personal data at any time with effect for the future.
You have the right to complain about our processing of personal data to a supervisory authority responsible for data protection.
This privacy notice is currently valid and has the following status: May 2023.
If we continue to develop our website and our offers or if legal or regulatory requirements change, it may be necessary to amend this data protection notice. You can access the current data protection information at any time here.