Vice President of Sales and MarketingSirine Karray

This article introduces the use cases of GenAI across the stages of the incident management process, beginning with the preparation stage. It explains how AI can be leveraged for efficient, effective, and accurate on-call scheduling, including examples from ilertAI.

Learn how using AI Assisted Incident Management Communication can automate incident updates, ensuring that stakeholders receive clear, concise, and timely information about the incident. All while freeing up your engineers time to focus on a faster incident resolution.

This blog emphasizes the importance of monitoring incident management metrics to achieve operational excellence. It categorizes metrics into operational performance, stability, on-call, and throughput metrics, providing clarity on the relevance of each category. The blog further explores the top ten incident management metrics and shares performance level benchmarks.

This article will explore various on-call management models and their impact on incident management efficiency.