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Opsgenie is sunsetting – migrate with confidence
ilert offers a modern Opsgenie alternative that’s easier to set up, friendlier to scale, and backed by human support.
What’s not working with the Opsgenie migration plan to JSM and Compass?
Many Opsgenie customers are facing critical blockers with Atlassian’s proposed path forward:
Opsgenie migration plan
❌ Unexpected pricing changes: Switching to Jira Service Management and combining it with Compass often means significantly higher costs.
❌ Scaling risks: Verify with Atlassian if adding new call routing numbers is still supported before you enter your next renewal term.
❌ Unnecessary complexity: Forced bundling with ITSM adds layers you might not need.
❌ Two tools instead of one: JSM and Compass split the stack, increasing operational overhead.
❌ Impersonal support: Canned responses, no migration guidance, and slow turnaround times.
ilert offer
✅ Predictable, transparent pricing: No ITSM bundles or bloated enterprise tiers – only what you actually need.
✅ Flexible growth: Grow your setup without limits. Add and manage call routing numbers instantly as your team expands.
✅ Simple-to-use, focused incident management platform: No need to rely on or integrate ITSM.
✅ One unified solution: Alerts, on-call schedules, deployments, AI SRE and comms – all in one platform.
✅ Human support: Talk to an engineer, not a bot. Migration assistance is included for free.
Is European 🇪🇺 compliance critical for your business?
ilert is GDPR-ready, fully hosted in the EU, and trusted by security-conscious teams. Learn more about ilert security commitment.
For companies that have to migrate their Opsgenie setup to Compass, the process can be complicated, as Compass is hosted in the US only and yet has unclear compliance with GDPR and EU data regulations.
Migrating from Opsgenie to ilert? It's more straightforward than you'd expect.
The ilert CLI does the heavy lifting. It brings your users, teams, on-call schedules, and escalation policies across – so your core on-call setup lands in ilert without a manual rebuild. See the full walkthrough in our migration docs.
From there, reconnect your alert sources. ilert offers 150+ out-of-the-box integrations, most of which mirror Opsgenie's – so switching is often just a matter of swapping in new webhook URLs or API keys.
Prefer to cut over gradually? Reroute your existing Opsgenie alerts into ilert with our inbound integration and run both systems in parallel until you're ready to switch Opsgenie off.
Want a hand? A dedicated ilert Customer Success Manager will guide your migration and validate your setup – at no extra cost. Fill out the form below and we'll be in touch.
Customer experiences
Migration stories from real users
Discover how companies across industries switched to ilert without disruption – supported by our hands-on team every step of the way.
“Reliable and easy to integrate into our workflows“
"Switching from Opsgenie to ilert was straightforward, and the platform has proven to be both reliable and easy to integrate into our workflows. With Vindral's high SLA requirements, dependability is essential, and ilert has delivered."
Migrated to ilert in September 2025
"We find the UI much more intuitive"
"Whenever we get stuck, we now have support that we can actually use. The product is easier to use, and my colleagues find the UI much more intuitive."
Migrated to ilert in January 2026
Comparison: ilert and Opsgenie
Intelligent alert grouping
AI SRE
Postmortems
AI-assisted
Only manual and template-based
Comprehensive call routing
Only a limited version
Heartbeat monitoring
Free
Available in higher plans
Unlimited Incidents
Free
Available in higher plans
Access to all API features
Free
Available in higher plans
Unlimited API calls
Free
Available in higher plans
Status pages
SMS notifications for stakeholder users
Based on information publicly available on 22/07/2026
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