Centralized incident management

Respond faster when it matters most

One workspace for your entire incident response. Page the right people, coordinate, and track everything as it happens.

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Incident management workflow

From alert to resolution, without the chaos

AI diagnosis in ilertDeclare an incident from an alertIncident response workspaceStatus update from an incident
ilert AI SRE

Start from a diagnosis, not a blank terminal

Trigger an investigation from any alert. ilert AI SRE pulls logs, metrics, and recent changes.

A single click from alert to incident

Declare an incident directly from the alert. Details are added to the incident automatically.

One place for your incident response

Page responders, assign a commander, and manage the timeline in one workspace.

Keep customers informed when you're ready

Post a status update directly from the incident when you are ready to go public.

Security & compliance

Secure by design. Trusted by enterprises.

More about security and compliance →
Made & hosted in Germany
ISO 27001 certified
GDPR compliant
Supports NIS2 & DORA

Features

Stay on top of your incident management

Clarify accountability from the start

Assign one person as incident commander to own the response from declaration to resolution.

Communicate where your team already works

Create a dedicated channel the moment you declare an incident.

Page the right people instantly

Trigger multiple escalation flows at the same time. Page an on-call engineer, a full team, and a backup policy all at once.

Escalation policy
On-call schedule
Full team
Specific user

Keep your team aligned

Everyone knows where things stand by simply checking the status.

Respond at the right level every time

Set the severity upfront so the response matches the impact.

ilert AI

AI capabilities for every stage of the incident management process

ilert AI supports your team at every stage of the incident management process, from declaration to postmortem.

ilert integrations
Integrations

Get started immediately using our integrations

ilert seamlessly connects with your tools using our pre-built integrations or via email. ilert integrates with monitoring, ticketing, chat, and collaboration tools.

What else?

Frequently Asked Questions

What is an incident management platform?

An incident management platform gives your team a shared, real-time place to detect, coordinate, and resolve incidents that affect your business or customers, from the moment an alert fires to the post-incident review.

How do you decide when an alert should become an incident?

Declare an incident when the issue cannot be resolved by one person, impacts your business or customers, or requires coordination across teams. A good starting point is to assess severity: the greater the impact and the wider the scope, the more likely it is an incident.

What is an Incident Commander?

An Incident Commander is a named person assigned to lead the response from declaration to resolution. In a major incident, the commander coordinates the timeline, makes key decisions, delegates work, and keeps communication moving, so responders can focus and everyone stays accountable.

How do parallel escalations reduce response time?

Parallel escalations page multiple people and teams at the same time an incident is declared, instead of waiting for one escalation chain to time out before starting the next. This shortens the time to a human acknowledgement and reduces the risk of a missed page.

What is ilert AI SRE and how does it work?

ilert AI SRE is an intelligent agent built into the platform. Trigger an investigation from any alert and it pulls logs, metrics, and recent changes, correlates them across your stack, and presents a diagnosis with a proposed fix. Engineers review, decide, and act.

Where is ilert hosted?

ilert is made and hosted in Germany. All data is processed in EU data centers, and our AI features are built to meet GDPR and ISO 27001 requirements.

How do I migrate from Opsgenie to ilert?

Migrating to ilert is straightforward. We support automated migration for users, teams, schedules, and escalation policies so your on-call setup comes with you. Our migration guide and team walk you through each step, and our onboarding team can help with larger migrations, so nothing gets missed while you transition.