Connect your support team and engineers to respond to incidents faster with Zendesk integration in ilert

Zendesk is a cloud-based customer service software and support ticketing system that helps businesses manage and improve their customer service operations. It provides a unified platform for customer interactions, allowing organizations to handle customer inquiries, support requests, and complaints across multiple channels. With ilert integration for Zendesk, you can smoothly connect your support and engineering teams, turn Zendesk tickets into alerts, escalate them, and fix issues as soon as they occur. You can also turn ilert alerts into tickets to notify support members and concentrate efforts on proper incident communication.

Zendesk and Voice Call

Get a call on your phone whenever there's an issue and accept alerts with one click.

Zendesk and Android or iOS Push Notifications

Use ilert apps to receive alerts on your smartwatch and be notified even when your phone is in Sleep Mode. You can acknowledge alerts with just one tap.

Multi-Channel Alerting

Zendesk and SMS

In many countries, ilert text messages are sent from local numbers. Just reply to SMS to take over the alert.

Zendesk and Chat Tools

Send alerts to Microsoft Teams, Slack, Telegram, WhatsApp and DignTalk, and use ilert ChatOps features to streamline your incident management process.

Never miss a critical alert from Zendesk again

Actionable Alerting

Get notified on multiple channels such as SMS, voice calls, push and Slack and set custom notification rules based on the priority of an alert.

On-call scheduling

ilert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.

Alert & on-call analytics

Advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on alerts.

Status pages

Establish trust and relay incidents swiftly using status pages integrated with your infrastructure.

How it works

1

Connect

Zendesk

with ilert and send alerts to ilert. See our

integration guide

for instructions.

2

ilert notifies the right people via SMS, push, and voice calls based on-call schedules and notification preferences.

3

Responders acknowledge the alert, inform stakeholders and take actions towards resolution.

Expand your incident communication and connect Zendesk with these apps using ilert's outbound integrations

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