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Zendesk
Connect your support team and engineers to respond to incidents faster with Zendesk integration in ilert
Zendesk is a cloud-based customer service software and support ticketing system that helps businesses manage and improve their customer service operations. It provides a unified platform for customer interactions, allowing organizations to handle customer inquiries, support requests, and complaints across multiple channels. With ilert integration for Zendesk, you can smoothly connect your support and engineering teams, turn Zendesk tickets into alerts, escalate them, and fix issues as soon as they occur. You can also turn ilert alerts into tickets to notify support members and concentrate efforts on proper incident communication.
Get a call on your phone whenever there's an issue and accept alerts with one click.
Use ilert apps to receive alerts on your smartwatch and be notified even when your phone is in Sleep Mode. You can acknowledge alerts with just one tap.
Multi-Channel Alerting
In many countries, ilert text messages are sent from local numbers. Just reply to SMS to take over the alert.
Send alerts to Microsoft Teams, Slack, Telegram, WhatsApp and DignTalk, and use ilert ChatOps features to streamline your incident management process.
Intelligent Alerting
ilert's intelligent grouping feature employs a sophisticated approach to minimize alert duplication.
Alert & on-call analytics
Advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on alerts.
Status pages
Establish trust and relay incidents swiftly using status pages integrated with your infrastructure.
On-call scheduling
ilert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.
How it works
Resources
A better way to be on-call for your team.
