Turn tickets into actionable alerts with ilert integration for HaloITSM

HaloITSM stands out as an IT service management solution crafted to simplify and enhance the management of IT services and support. This platform provides a rich array of tools and features specifically designed for IT professionals, empowering them to effectively manage tickets, incidents, requests, challenges, and changes in an IT service context. Integrating ilert with HaloITSM elevates the system's capabilities, enabling the escalation of critical issues through SMS, voice calls, and push notifications. It also supports the use of status pages for streamlined incident communication and leverages AI assistance to expedite the resolution of incidents. This comprehensive approach ensures that IT teams can deliver top-notch service and support, keeping systems running smoothly and efficiently.

HaloITSM and Voice Call

Get a call on your phone whenever there's an issue and accept alerts with one click.

HaloITSM and Android or iOS Push Notifications

Use ilert apps to receive alerts on your smartwatch and be notified even when your phone is in Sleep Mode. You can acknowledge alerts with just one tap.

Multi-Channel Alerting

HaloITSM and SMS

In many countries, ilert text messages are sent from local numbers. Just reply to SMS to take over the alert.

HaloITSM and Chat Tools

Send alerts to Microsoft Teams, Slack, Telegram, WhatsApp and DignTalk, and use ilert ChatOps features to streamline your incident management process.

Never miss a critical alert from HaloITSM again

Actionable Alerting

Get notified on multiple channels such as SMS, voice calls, push and Slack and set custom notification rules based on the priority of an alert.

On-call scheduling

ilert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.

Alert & on-call analytics

Advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on alerts.

Status pages

Establish trust and relay incidents swiftly using status pages integrated with your infrastructure.

How it works




with ilert and send alerts to ilert. See our

integration guide

for instructions.


ilert notifies the right people via SMS, push, and voice calls based on-call schedules and notification preferences.


Responders acknowledge the alert, inform stakeholders and take actions towards resolution.

Expand your incident communication and connect HaloITSM with these apps using ilert's outbound integrations

Get started with ilert + HaloITSM and increase your uptime

A better way to be on-call for your team.
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