HaloITSM stands out as an IT service management solution crafted to simplify and enhance the management of IT services and support. This platform provides a rich array of tools and features specifically designed for IT professionals, empowering them to effectively manage tickets, incidents, requests, challenges, and changes in an IT service context. Integrating ilert with HaloITSM elevates the system's capabilities, enabling the escalation of critical issues through SMS, voice calls, and push notifications. It also supports the use of status pages for streamlined incident communication and leverages AI assistance to expedite the resolution of incidents. This comprehensive approach ensures that IT teams can deliver top-notch service and support, keeping systems running smoothly and efficiently.
Get a call on your phone whenever there's an issue and accept alerts with one click.
Use ilert apps to receive alerts on your smartwatch and be notified even when your phone is in Sleep Mode. You can acknowledge alerts with just one tap.
In many countries, ilert text messages are sent from local numbers. Just reply to SMS to take over the alert.
Send alerts to Microsoft Teams, Slack, Telegram, WhatsApp and DignTalk, and use ilert ChatOps features to streamline your incident management process.
Get notified on multiple channels such as SMS, voice calls, push and Slack and set custom notification rules based on the priority of an alert.
ilert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.
Advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on alerts.
Establish trust and relay incidents swiftly using status pages integrated with your infrastructure.
ilert notifies the right people via SMS, push, and voice calls based on-call schedules and notification preferences.
Responders acknowledge the alert, inform stakeholders and take actions towards resolution.
A better way to be on-call for your team.
