Use FreshService in combination with ilert to respond to incidents faster

FreshService is a cloud-based IT service management (ITSM) platform that helps organizations streamline and automate their IT support and service desk operations. It offers a wide range of features and functionalities to facilitate ticket management, asset management, change management, and problem management. With FreshService, businesses can efficiently handle and resolve user issues and requests, track and manage IT assets, implement standardized change processes, and proactively identify and resolve IT problems. With ilert integration for FreshService, organizations can handle incidents in the most sufficient way by utilizing multi-channel alerting, call routing, flexible on-call schedules, and status pages.

FreshService and Voice Call

Get a call on your phone whenever there's an issue and accept alerts with one click.

FreshService and Android or iOS Push Notifications

Use ilert apps to receive alerts on your smartwatch and be notified even when your phone is in Sleep Mode. You can acknowledge alerts with just one tap.

Multi-Channel Alerting

FreshService and SMS

In many countries, ilert text messages are sent from local numbers. Just reply to SMS to take over the alert.

FreshService and Chat Tools

Send alerts to Microsoft Teams, Slack, Telegram, WhatsApp and DignTalk, and use ilert ChatOps features to streamline your incident management process.

Never miss a critical alert from FreshService again

Actionable Alerting

Get notified on multiple channels such as SMS, voice calls, push and Slack and set custom notification rules based on the priority of an alert.

On-call scheduling

ilert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.

Alert & on-call analytics

Advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on alerts.

Status pages

Establish trust and relay incidents swiftly using status pages integrated with your infrastructure.

How it works




with ilert and send alerts to ilert. See our

integration guide

for instructions.


ilert notifies the right people via SMS, push, and voice calls based on-call schedules and notification preferences.


Responders acknowledge the alert, inform stakeholders and take actions towards resolution.

Expand your incident communication and connect FreshService with these apps using ilert's outbound integrations

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