Zammad is an open-source customer support and ticketing system that helps organizations effectively manage customer interactions and provide timely support. It offers a centralized platform for organizing and tracking customer inquiries, complaints, and requests. Connecting ilert and Zammad will streamline communication between support and engineering teams in your company and enable them to respond to incidents faster. Expand Zammad with actionable alerting, on-call schedules, and AI-assisted incident communication.
Get a call on your phone whenever there's an issue and accept alerts with one click.
Use ilert apps to receive alerts on your smartwatch and be notified even when your phone is in Sleep Mode. You can acknowledge alerts with just one tap.
In many countries, ilert text messages are sent from local numbers. Just reply to SMS to take over the alert.
Send alerts to Microsoft Teams, Slack, Telegram, WhatsApp and DignTalk, and use ilert ChatOps features to streamline your incident management process.
Get notified on multiple channels such as SMS, voice calls, push and Slack and set custom notification rules based on the priority of an alert.
ilert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.
Advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on alerts.
Establish trust and relay incidents swiftly using status pages integrated with your infrastructure.
ilert notifies the right people via SMS, push, and voice calls based on-call schedules and notification preferences.
Responders acknowledge the alert, inform stakeholders and take actions towards resolution.
A better way to be on-call for your team.
