Streamline your incident management with ilert integration for Zammad

Zammad is an open-source customer support and ticketing system that helps organizations effectively manage customer interactions and provide timely support. It offers a centralized platform for organizing and tracking customer inquiries, complaints, and requests. Connecting ilert and Zammad will streamline communication between support and engineering teams in your company and enable them to respond to incidents faster. Expand Zammad with actionable alerting, on-call schedules, and AI-assisted incident communication.

Zammad and Voice Call

Get a call on your phone whenever there's an issue and accept alerts with one click.

Zammad and Android or iOS Push Notifications

Use ilert apps to receive alerts on your smartwatch and be notified even when your phone is in Sleep Mode. You can acknowledge alerts with just one tap.

Multi-Channel Alerting

Zammad and SMS

In many countries, ilert text messages are sent from local numbers. Just reply to SMS to take over the alert.

Zammad and Chat Tools

Send alerts to Microsoft Teams, Slack, Telegram, WhatsApp and DignTalk, and use ilert ChatOps features to streamline your incident management process.

Never miss a critical alert from Zammad again

Actionable Alerting

Get notified on multiple channels such as SMS, voice calls, push and Slack and set custom notification rules based on the priority of an alert.

On-call scheduling

ilert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.

Alert & on-call analytics

Advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on alerts.

Status pages

Establish trust and relay incidents swiftly using status pages integrated with your infrastructure.

How it works

1

Connect

Zammad

with ilert and send alerts to ilert. See our

integration guide

for instructions.

2

ilert notifies the right people via SMS, push, and voice calls based on-call schedules and notification preferences.

3

Responders acknowledge the alert, inform stakeholders and take actions towards resolution.

Expand your incident communication and connect Zammad with these apps using ilert's outbound integrations

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