ilert introduces Agentic Incident Response: Entering the AI-first era

Imagine incidents resolved through insights, not manual investigations.

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Picture an incident management future where you're never alone during critical alerts. Imagine your best engineer always available, tirelessly investigating issues, analyzing logs, correlating metrics, checking recent code changes, and delivering actionable insights, instantly. Today, ilert is stepping boldly into this future with our first intelligent agent: ilert Responder.

Why AI-first?

Incident management is evolving rapidly. Systems grow complex, alert volumes surge, and pressure on teams intensifies. SREs often find themselves overwhelmed by noise, urgently navigating logs, metrics, and dashboards to uncover root causes.

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At ilert, we've been pioneering AI in incident management for over three years, launching intelligent alert grouping, automated post-mortem creation, and more. ilert Responder is not a beginning, but a leap forward, building on years of experience, foundational work, and customer feedback.

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We're laser-focused on helping companies significantly reduce Mean Time to Resolution (MTTR). Every decision, every feature we develop revolves around one question: How does this contribute to lowering MTTR? With GenAI and agentic systems, we see transformative potential to contribute to this goal. We’re betting on a future where you're only paged about an incident if AI can't autonomously resolve it first. Imagine no more waking up at 3 a.m. just to restart a service or roll back a deployment.

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That’s why we’re committed to becoming an AI-first platform, embedding artificial intelligence at the heart of everything we do. This isn't just adding AI as a feature; it's fundamentally reimagining incident response for the better.

Meet ilert Responder: Your 24/7 incident co-pilot

ilert Responder is your trusted teammate and is built directly into the ilert platform. It:

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• Connects directly with your observability stack, your cloud infrastructure, and code repository.
• Analyzes incidents in real-time using various data sources, pinpointing root causes.
• Provides clear, prioritized recommendations for remediation.

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Interact seamlessly via a chat-based interface, ask questions, share context, and receive guidance precisely when you need it. Every insight from ilert Responder is clear, actionable, backed up with supporting data, even under pressure.

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Under the hood, we’re using the MCP (Model-Context Protocol) to connect the ilert Responder agent with your tools and infrastructure. MCP is to AI what HTTP is to the web – a standardized protocol for connecting LLM-based agents to the systems where real data lives. It solves two key challenges: the limited, outdated knowledge and lack of context of LLMs, and the complexity of maintaining custom integration layers between AI apps and external data sources.

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With MCP, ilert Responder can securely and contextually interact with tools like Grafana, Prometheus, GitHub and Kubernetes – fetching logs, metrics, deployment data, code changes, and more in real time. We've built a scalable, multi-tenant architecture around MCP that allows us to easily add new data sources (MCP servers), continuously expanding Responder’s investigative capabilities with every integration.

See the ilert Responder in action

Introducing Agentic Incident Management

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ilert Responder marks the start of what we call Agentic Incident Management. Here, intelligent agents:

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• Reason and investigate like seasoned engineers.
• Learn from each interaction, growing continuously smarter.
• Work alongside humans transparently, always with clear oversight.

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By default, the new ilert Responder operates in read-only mode and provides you with recommendations for faster resolution. It doesn't replace your on-call team but augments it.

Join the ilert Agentic Incident Response beta program

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We're inviting innovative teams to join our Beta program, granting early access to ilert Responder. Beta testers will:

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• Directly shape future capabilities.
• Enjoy early benefits and competitive advantages.
• Lead their industries into the future of AI-powered incident management.

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Interested? Email us at support@ilert.com and become a pioneer in the AI-first incident response revolution.

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AI-first incident management – for everyone

AI features have been an integrated part of ilert for a few years now. With this next step, AI features are no longer reserved for premium plans or add-ons; they're foundational. 

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We have already introduced some significant changes in our pricing. While in the Beta phase, ilert AI Responder is available at no additional cost. But that's not all. You will notice that we’re discontinuing our AIOps add-on and making AI features such as intelligent alert grouping available in the Scale plan. Even Free ilert customers now have access to ilert AI features. 

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Soon, all ilert customers will have flexible AI credits to unlock advanced capabilities – from ilert Responder to ilert postmortem creator. Details on our transparent, credit-based pricing model will follow shortly. Stay tuned to our blog and newsletter.

Privacy-first, always

Privacy and security of your data remain the highest priority for us. We champion AI-first to accelerate incident resolution, embedding Privacy First with data sovereignty, end-to-end encryption, region-specific AI-processing, and GDPR compliance. From day one, we’re building intelligent systems that are as protective of confidentiality as they are innovative. ilert AI Responder is built on this basis. 

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For ilert AI, we use foundational models hosted by AWS, Microsoft Azure, or OpenAI, depending on your location. For EU customers, all AI processing happens within Europe using AWS or Microsoft infrastructure – no data leaves the EU, and no personal or sensitive information is sent to OpenAI’s global endpoints. Customers outside the EU may use OpenAI or AWS, always under strict access controls and encryption at rest and in transit.

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Moreover, we only use alert incident-related data and don’t share personal or user-level performance data with external AI models. We also don't use your data to train models and have opted out of data training with all of our LLM providers. 

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Learn more about our security and privacy commitment in the Q&A section.

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We're entering a new era in incident response, one where AI doesn't replace SREs, it elevates them. ilert Responder is just the beginning. The future is collaborative, intelligent, and human-centered. Let's build it together.

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