The features you need to operate always-on-services

Every feature in ilert is built to help you to respond to incidents faster and
increase uptime.

Reliable & actionable alerting

Reliable alerts via voice, SMS, push notifications, Slack, WhatsApp and more. Frictionless acknowledgement, no need to log-in anywhere

International SMS and voice alerts

Worldwide bi-directional SMS & phone call notifications.

Priority based notification rules

Use more obtrusive alerting methods for alerts that require immediate attention.

Automation with alert actions

Manually or automatically execute pre-defined actions, such as creating a ticket in ServiceNow, setting up a conference in Microsoft Teams or adding capacity to your infrastructure.

Maintenance windows

Keep it quiet during maintenance and temporarily disable one or multiple alert sources for a set period of time.

More about alerting

On-call management and escalations

Always alert the right person and share on-call responsibility across your team with on-call schedules and automatic escalations.

Escalation policies

Escalation policies connect your alert sources with your team members and define whom to notify in case of an alert.

Calendar export

Make your on-call schedules visible to people outside iLert using live calendar subscriptions.

Flexible on-call scheduling

Define on-call schedules with rotations. Teams can manage their schedules on their own using our mobile app.

On-call reminder notifcation

iLert reminds you via SMS, push and email before any of your on-call shifts begin.

More about on-call management

Status pages built for operations teams

Build trust and communicate incidents in seconds with status pages that are connected with your infrastructure.

Private & public status pages

Use blazingly fast public pages or private status pages that you can host on your own domain. Restrict access to defined IP ranges or require password login.

Metrics

Go beyond uptime status and include metrics in your status page that give more insights into the health of your service like API response time, API error rates, number of open tickets and more.

Make it yours

Use custom domains and use your own logo to reflect your brand.

Automation

Connect your status page with your alert sources and communicate incidents on auto-pilot.

More about status pages

Internal incident communication across the company

IT incidents affect the entire service chain. Communicate them in seconds to stakeholders.

Unlimited stakeholders

Scale incident response in your organization with unlimited stakeholder licenses.

Service directory

Provide a self-service service directory to your employees and let them subscribe to incidents.

Subscriptions

Subscribe entire teams and departments to services and provide them with realtime updates.

Automation

Put your incident communication on auto-pilot with incident templates and automation rules.

More about incident communication

Call routing - hotline for on-call teams

Use the same tool you use to manage alerts to reach on-call teams using a dedicated number.

Custom IVR menu

Personalize your greeting message and route calls based on the callers input (press 1 for cloud, 2 for...).

Schedule based routing

Calls are routed to the right person using your escalation policies and on-call-schedules.

Voicemail

Let callers leave a voicemail if no one is available. Voicemails will be attached to the alert.

International phone numbers

Phone numbers are available from over 50 countries for a localized experience to your customers.

More about call routing

The complete solution for operations teams

ilert is the Uptime Platform designed from the ground up as a single
application and covers the entire incident response lifecycle.

Detect & Alert

Prepare

Communicate

Resolve & Learn

INTEGRATIONS

Get started immediately using our integrations

ilert seamlessly connects with your tools using out pre-built integrations or via email. ilert integrates with monitoring, ticketing, chat, and collaboration tools.

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CUSTOMERS

What our customers are saying

The easy integration of alert sources and the reliability of the alerts convinced us. The app offers our employee an easy way to respond to incidents.

Stephan Mund

ASP Manager

iLert successfully helps our team to ensure Ligatus' 24x7 high quality operations.

Sebastian Nohn

Head of Infrastructure and Quality Assurance

iLert has proven to be a reliable and stable solution. Support for the very minor issues that occured within seven years has been outstanding and more than 7,000 incidents have been handled via iLert.

Stefan Hierlmeier

Service Delivery Manager

We are using iLert to fix our problems sooner than our customers are realizing them. iLert gives our engineering and operations teams the confidence that we will react in time.

Dr. Robert Zores

Chief Technology Officer

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