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One platform for alerting, on-call management and status pages.

Manage on-call, respond to incidents and communicate them via status pages using a single application.

Trusted by leading companies

Highlights

The features you need to operate always-on-services

Every feature in ilert is built to help you to respond to incidents faster and increase uptime.

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Harness the power of generative AI

Enhance incident communication and streamline post-mortem creation with ilert Al. ilert AI helps your business to respond faster to incidents.

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Integrations

Get started immediately using our integrations

ilert seamlessly connects with your tools using out pre-built integrations or via email. ilert integrates with monitoring, ticketing, chat, and collaboration tools.

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Customers

What customers are saying about us

We have transformed our incident management process with ilert. Our platform is intuitive, reliable, and has greatly improved our team's response time.

ilert is a low maintenance solution, it simply delivers [...] as a result, the mental load has gone.

Tim Dauer
VP Tech

We even recommend ilert to our own customers.

Maximilian Krieg
Leader Of Managed Network & Security

We are using ilert to fix our problems sooner than our customers are realizing them. ilert gives our engineering and operations teams the confidence that we will react in time.

Dr. Robert Zores
Chief Technology Officer

ilert has proven to be a reliable and stable solution. Support for the very minor issues that occured within seven years has been outstanding and more than 7,000 incidents have been handled via ilert.

Stefan Hierlmeier
Service Delivery Manager

The overall experience is actually absolutely great and I'm very happy that we decided to use this product and your services.

Timo Manuel Junge
Head Of Microsoft Systems & Services

The easy integration of alert sources and the reliability of the alerts convinced us. The app offers our employee an easy way to respond to incidents.

Stephan Mund
ASP Manager
Stay up to date

New from our blog

Product

Introducing VictoriaMetrics Integration: Enhancing Your Monitoring with ilert

This integration marks a significant advancement for DevOps teams and IT professionals who are striving to improve their monitoring and alerting capabilities.

Daria Yankevich
May 24, 2024 • 5 min read

Continuity and efficiency are pivotal. The alignment of sophisticated monitoring solutions with responsive alerting systems is crucial for maintaining system integrity and performance. With this vision at its core, ilert is excited to unveil the latest addition to its robust catalog of integrations: VictoriaMetrics. This integration marks a significant advancement for DevOps teams and IT professionals who are striving to improve their monitoring and alerting capabilities.

Discovering VictoriaMetrics

VictoriaMetrics is an exemplary all-in-one monitoring solution expertly designed to gather, store, and scrutinize real-time metrics with scale and efficiency. It is celebrated for its fast performance, affordability, and scalability, offering a complete toolkit for in-depth visibility into distributed systems.

Whether dealing with high-load environments, precise historical data scrutiny, or the need to scale monitoring infrastructures seamlessly, VictoriaMetrics excels. It adeptly manages vast metrics volumes per second while consuming minimal resources, making it a crucial asset for businesses that prioritize streamlined and effective monitoring operations.

How ilert Augments VictoriaMetrics Functionality

The integration of VictoriaMetrics and ilert creates a potent combination, ensuring not just comprehensive monitoring but also unparalleled alert responsiveness. 

Real-Time Alerts with Precision

ilert amplifies VictoriaMetrics' capabilities through a refined alerting system that turns real-time metrics into actionable alerts. The integration enables teams to set up custom alert thresholds based on VictoriaMetrics data, so significant metrics deviations or anomalies immediately prompt an alert. ilert allows for alerts sourced from VictoriaMetrics data to be sent through email, SMS, phone calls, or direct messages within platforms like Slack or Microsoft Teams. 

With this integration, alerts are automatically escalated until the issue is acknowledged. Critical notifications reach the right team members swiftly, reducing downtime and associated costs. Alerts that have a business impact can be turned into incidents, enabling a vast set of ilert features for prompt incident response.

On-Call Schedules for Proactive Monitoring

ilert brings structured on-call scheduling to VictoriaMetrics’ monitoring regime. Teams can allocate monitoring duties based on live metrics, assuring that there's always an expert on standby to react to any irregularities, maintaining uninterrupted system reliability and performance.

Streamlined Communications

A standout advantage of this integration is the simplification of communication channels during crucial incidents. VictoriaMetrics users can now communicate incident details via status pages, collaborate on the incident resolution without leaving the preferred chat tool, and enable AI features for significant speed up—these and many more features are now available within ilert.

Elevating Your Monitoring Game with ilert and VictoriaMetrics

This collaboration encourages businesses to utilize the strengths of both platforms: the comprehensive monitoring capabilities of VictoriaMetrics along with the intelligent alerting and incident management system of ilert. By adopting this integration, organizations can not only prevent potential system failures but also proactively refine their operations for enhanced performance, reliability, and user satisfaction. 

Learn more about how to connect ilert and VictoriaMetrics in the documentation.

Product

Boost Incident Management with ilert and Honeycomb Integration

We are excited to announce an integration between ilert and Honeycomb, offering users an enhanced experience in observability and incident management.

Daria Yankevich
Apr 29, 2024 • 5 min read

We are excited to announce an integration between ilert and Honeycomb, offering users an enhanced experience in observability and incident management.

What is Honeycomb?

Honeycomb is a cutting-edge observability platform that provides real-time insights into the performance and health of applications and infrastructure. It allows teams to quickly diagnose and understand the root cause of issues by exploring and visualizing large volumes of event data. Honeycomb’s unique approach to observability helps teams improve their systems' reliability and performance, making it an ideal solution for businesses aiming to deliver flawless digital experiences.

Supercharging Honeycomb with ilert

With the integration of ilert into Honeycomb's capabilities, users benefit from a powerful combination of observability and incident management.

Key features added through this integration include:

  • Automated Alerting: Gain the ability to automatically create alerts in ilert whenever anomalies or specific conditions are detected in Honeycomb. This ensures that no critical issue goes unnoticed and allows for swift remediation.
  • On-call Management: Leveraging ilert’s robust on-call schedules, teams can ensure that the right people are alerted at the right time, minimizing downtime and improving operational efficiency.
  • Incident Communication: Improve communication and collaboration during incident response with ilert's status pages and integrated communication channels. Keep stakeholders informed with real-time updates, reducing confusion and streamlining resolution processes.

How the Integration Benefits Honeycomb and ilert Users

Users of this integration can enjoy several immediate benefits:

  • Faster Incident Detection and Resolution: By combining Honeycomb's real-time observability with ilert’s efficient incident management workflows, teams can detect and resolve issues more quickly, reducing the impact on users and business operations.
  • Improved Collaboration: The integration facilitates better communication and collaboration among team members during incident response. By having all relevant information and tools in one place, teams can coordinate their efforts more effectively, leading to quicker resolutions.
  • Enhanced Visibility and Accountability: With detailed incident reports, logs, and performance data, teams have access to comprehensive insights into the health of their systems. This visibility enables teams to address potential issues proactively and ensures accountability during post-mortem reviews.
  • Customizable Workflows: Users can tailor alerting rules, notification settings, and escalation policies to fit their specific operational requirements, making the integration flexible and adaptable to any organization’s needs.

By providing a more cohesive view of system health and streamlining incident management processes, organizations can not only respond to issues more effectively but also improve their overall operational resilience.

To learn more about this integration and how to set it up, please visit ilert's documentation on Honeycomb integration and Honeycomb's site for further information on how Honeycomb can transform your observability strategy.

Product

Feature Focus: a Closer Look at ilert AI

In this blog post, we've compiled all of the AI-assisted features, aiming to help you understand their potential for your incident management process.

Daria Yankevich
Apr 18, 2024 • 5 min read

For the last 12 months, our team has concentrated on elevating product features by integrating generative AI. By seamlessly weaving AI into the fabric of the service, we have enhanced the efficiency and responsiveness of incident management processes and pioneered a new approach to handling crises. A powerful set of new functions is designed to simplify the preparational phase of incident management, speed up the response process, and take off the burden of manual work from on-call teams in the post-incident phase.

In this blog post, we've compiled all of the AI-assisted features, aiming to help you understand their potential for your incident management process. If you're curious to learn more or have questions about ilert's AI potential, we're happy to see you at our webinar "AI and Incident Management," which will take place on April 30 and will be led by ilert Founder and CEO Birol Yildiz. Reserve your seat.

Additionally, we have published a free guide on how to leverage GenAI & LLMs in incident management processes.

Prepare: Leverage AI for On-Call Scheduling

AI assistance in an on-call schedule creation
AI assistance in an on-call schedule creation

We at ilert believe that incidents are inevitable. Fast-paced and ambitious teams must constantly deploy and introduce changes to their service, which is a fertile ground for breakdowns and mistakes. So, the best strategy here is "forewarned is forearmed." 

On-call scheduling is a critical component of effective incident management, as it ensures that there is always a designated responder available to address and mitigate issues at any time, day or night. A robust on-call schedule provides a structured, reliable method for mobilizing the right personnel with the necessary expertise to swiftly tackle emerging problems. 

Establishing an effective on-call schedule poses several difficulties, primarily due to the challenges of balancing organizational needs with individual employee well-being. One of the most significant hurdles is coordinating the diverse availability of team members while ensuring that all critical skills and roles are covered 24/7. There are also technical complexities, like careful orchestration of schedule layers where different teams can be involved, shift rotation and proper hand-off, and administrative burdens related to the introduction of new team members or the departure of existing ones.

Keeping all these complications in mind, we have introduced a new approach to on-call scheduling. All manual adjustments that have to be done manually can now be automatically set up with the help of a simple chat interface. Provide all the information necessary for a new schedule in a natural descriptive way, and let ilert AI handle the rest. 

Respond: Let AI Communicate Incidents Details

Reducing manual work during IT incidents is crucial to ensure that engineers can focus their efforts where they are most needed: on investigating and resolving the issue. In a high-pressure environment, every second counts, and the cognitive load on engineers is significantly increased. They need to rapidly assimilate information, apply their expertise to diagnose the problem and implement a solution. Having to concurrently manage communications—such as updates to stakeholders, coordination messages among team members, or instructions for a workaround—can severely detract from their primary task. Searching for the right words or crafting updates requires mental bandwidth that could otherwise be dedicated to problem-solving. 

That's why we introduced ilert AI for incident communication, too. ilert's AI-powered assistance swiftly crafts precise incident-related messages. Upon the occurrence of an incident, simply provide a brief technical summary into the designated fields and let ilert's AI take over from there. It will generate a concise summary of the incident and craft a message for the status page, indicating which services have been impacted based on the information you've provided.

Furthermore, ilert's AI can also provide updates during the incident. Detailed status descriptions are no longer necessary; your team can focus solely on resolving the issue, confident that clear, user-friendly communications will be sent out to users.

Learn: Create Postmortems Automatically

Dedicating time to learning after IT incidents is paramount for organizational growth and resilience. This period allows for conducting thorough postmortems, a critical process where teams dissect what happened, identify the root causes of the incident and understand the effectiveness of the response. The primary importance of postmortems lies in their ability to transform incidents into learning opportunities. By meticulously analyzing each event, teams can uncover weaknesses in their systems and processes and develop actionable insights to prevent similar incidents from reoccurring. Furthermore, postmortems contribute to building a culture of transparency and continuous improvement, where mistakes are openly shared and used as stepping stones for enhancement rather than being stigmatized. This dedicated time for reflection and learning is not just about fixing what went wrong but about reinforcing an organization's resilience, paving the way for more robust and reliable IT operations in the future.

To cover this last incident management phase, we have introduced AI assistance in postmortem creation. Gather timeline data and communications from chat tools, like Slack and Microsoft Teams, alongside comments made in ilert, review all associated alerts and their specifics, and export a file for potential future enhancements — this is our postmortem feature in a nutshell. 

What's next

Some more great AI news will come in the following months. As most of the AI features are in the public beta stage, we appreciate your feedback and ideas on improving them. Feel free to share your thoughts in the Roadmap or email us at support@ilert.com. Also, remember to join our webinar, where we will dive deeply into AI in the incident management realm.

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