Managing incidents across multiple clients can be complex—especially when every minute counts. In this live webinar, we’ll show how ilert and HaloPSA work together to simplify incident response for MSPs and IT service providers.

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You'll see how alerts from monitoring tools are turned into tickets in HaloPSA, matched with assets and users, and routed through customizable workflows. Then, we’ll demonstrate how ilert takes those tickets and transforms them into real-time alerts with smart escalation rules, on-call schedules, and SLA-aware workflows — ensuring faster resolution and better accountability.

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We’ll walk through both platforms with live demos, showing how to manage workloads, track time and billing, and keep clients informed — all while reducing response times and avoiding alert fatigue.

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Whether you're looking to improve operational efficiency or scale incident management across tenants, this session will give you practical strategies you can apply right away.

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Program:

5:00 PM — Welcome

5:10 PM — Alex Golden, Enterprise HaloPSA Consultant

5:35 PM — Birol Yildiz, CEO and Co-Founder of ilert

6:00 PM — Q&A session

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More about the partner:

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HaloPSA is an all-in-one Professional Services Automation platform designed for MSPs and IT service providers. It offers powerful tools for ticketing, asset management, workflows, time tracking, billing, and client communication — all in a single, customizable solution that helps teams deliver efficient and reliable IT services. ilert offers a native integration with HaloPSA that enables fast incident response and helps ensure always-on service delivery in multi-tenant environments.