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HaloPSA
React to incidents faster with ilert integration for HaloPSA
HaloPSA is a modern, all-in-one PSA (Professional Services Automation) platform designed to optimize managed IT service delivery. Tailored for MSPs and IT service providers, it offers a comprehensive suite of tools including service desk, SLA tracking, inventory management, time tracking, and billing – all in one intuitive platform. Trusted by over 125,000 teams in 75+ countries, HaloPSA helps streamline operations through automation and visibility.
Integrating HaloPSA with ilert adds powerful incident response capabilities. ilert routes alerts based on on-call schedules and escalation policies, notifying the right person via SMS, phone, push, Slack, or Microsoft Teams.
This integration enables faster issue resolution, better accountability, and reduced alert fatigue. With ilert AI, you gain smart alert grouping, noise suppression, and incident summaries. Audience-specific status pages also help inform stakeholders during incidents without exposing internal workflows.
Together, HaloPSA and ilert form a complete solution for delivering fast, reliable, and transparent support services.
Get a call on your phone whenever there's an issue and accept alerts with one click.
Use ilert apps to receive alerts on your smartwatch and be notified even when your phone is in Sleep Mode. You can acknowledge alerts with just one tap.
Multi-Channel Alerting
In many countries, ilert text messages are sent from local numbers. Just reply to SMS to take over the alert.
Send alerts to Microsoft Teams, Slack, Telegram, WhatsApp and DignTalk, and use ilert ChatOps features to streamline your incident management process.
Intelligent Alerting
ilert's intelligent grouping feature employs a sophisticated approach to minimize alert duplication.
Alert & on-call analytics
Advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on alerts.
Status pages
Establish trust and relay incidents swiftly using status pages integrated with your infrastructure.
On-call scheduling
ilert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.
How it works
Resources
A better way to be on-call for your team.
