Case Study

Bechtle

Read how Bechtle managed to increase business revenue and significantly enhance customer satisfaction after using ilert.

Start for FreeGet a demo

About Bechtle

Bechtle IT-Systemhaus Darmstadt is a leading IT Services and IT Consulting provider and is part of the Bechtle group in Germany.

Industry:

IT Services and IT Consulting

Years using ilert:

4 years

The Challenge

Having no system to manage incidents and register alerts strained the team’s operations: if an alert was missed, the customer had to call again, and if missed again, call again. When SLAs were in place, fees had to be covered. Far from being in an ideal scenario, scaling the service was not possible, nor tracking alerts for future improvement.

The Solution

There was a pressuring need to adopt an end to end incident management solution. Thus, various solutions were considered, and the winner was ilert.

Winning points included ilert's intuitive experience and competitive pricing.

The Results

By implementing ilert - an end to end incident management solution for alerting, on-call management and status pages - the team has:

  • Achieved faster response times
  • Maintained SLA compliance
  • Increased business revenue
  • Significantly enhanced customer satisfaction

Now, on-call duty has become a no brainer, with no phone trades anymore and a higher acceptance rate of 24/7.

We even recommend ilert to our own customers.

Maximilian Krieg

Team Leader of Managed Network & Security

Download the case study:

Latest Case Studies

REWE Digital

REWE Digital is a pioneer in the Digital Retail space, offering a wide range of services. With a complex digital landscape, managing incidents efficiently is key to delivering a smooth customer experience.

Read Case Study

sheego

sheego is a fashion plus size retailer and part of the otto group. Dedicated to serving their clientele the best possible experience, being up and running 24/7 is key to offering a seamless digital shopping journey.

Read Case Study

Fulfillmenttools

fulfillmenttools is a leading software provider, founded with the mission to enable retailers and brands worldwide to better meet their customers’ fulfillment expectations.

Read Case Study