Case Study


Read how Bechtle managed to increase business revenue and significantly enhance customer satisfaction after using ilert.

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About Bechtle

Bechtle IT-Systemhaus Darmstadt is a leading IT Services and IT Consulting provider and is part of the Bechtle group in Germany.


IT Services and IT Consulting

Years using ilert:

4 years

The Challenge

Having no system to manage incidents and register alerts strained the team’s operations: if an alert was missed, the customer had to call again, and if missed again, call again. When SLAs were in place, fees had to be covered. Far from being in an ideal scenario, scaling the service was not possible, nor tracking alerts for future improvement.

The Solution

There was a pressuring need to adopt an end to end incident management solution. Thus, various solutions were considered, and the winner was ilert.

Winning points included ilert's intuitive experience and competitive pricing.

The Results

By implementing ilert - an end to end incident management solution for alerting, on-call management and status pages - the team has:

  • Achieved faster response times
  • Maintained SLA compliance
  • Increased business revenue
  • Significantly enhanced customer satisfaction

Now, on-call duty has become a no brainer, with no phone trades anymore and a higher acceptance rate of 24/7.

We even recommend ilert to our own customers.

Maximilian Krieg

Team Leader of Managed Network & Security

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