The challenge
Operating 24/7, Go Inspire needed an alerting and incident-management solution that could adapt to their infrastructure while remaining easy to use and maintain. Before adopting ilert, their approach to incidents was mostly reactive, and they wanted to become more proactive in addressing incidents before they impacted operations.
The solution
Go Inspire selected ilert as a scalable and intuitive platform for incident alerting and escalation. The implementation process was straightforward, supported by clear documentation that enabled the team to self-onboard quickly.
With ilert, Go Inspire was able to:
- Integrate their monitoring tool with automated alerting
- Configure escalation paths to maintain 24/7 coverage
- Ensure alerts automatically closed once resolved
- Route urgent customer calls directly to on-call engineers
- Enable reliable communication during incidents
The results
The introduction of ilert transformed Go Inspire’s incident response by making it faster, more proactive, and better structured. The IT operations team achieved measurable improvements in uptime and efficiency, including a nearly 50% reduction in Severity 1 incidents.
Key outcomes:
- Reduced Severity 1 incidents by almost 50%
- Faster incident acknowledgments and resolution
- Improved team responsiveness with automated escalation
- More proactive operations and fewer service disruptions
- Adopted across multiple teams for both technical and customer escalations
