This post highlights some of the features and improvements that we have released in the last 3 months. If you want to submit your own ideas or vote on existing feature requests, you can now use our new public roadmap at roadmap.ilert.com.
A few weeks ago, we have made Status Pages generally available. In the meantime we have released the following improvements to Status Pages:
You can now update the history of an incident or delete incidents entirely from your status page. This is useful if you made a typo or published an incident by accident.
We have improved the design of our email templates and now include the logo of your status page.
Our mobile apps now include new resources such as incidents, services and status pages. For now, you can only view incidents and subscribe to services. In the next release, you will be able to create / update incidents and publish them to your status page.
We made it easier to make private status pages accessible to all employees in your company. Because our Premium plan includes unlimited stakeholder users, you can simply publish and distribute the link to your status page within your company. In combination with SSO and auto provisioning, your users will be able to authenticate using their SSO credentials and view the status page, without you having to create them in advance. Make sure to check the option below in the status page settings:
iLert's alert actions feature lets you trigger actions in external systems, e.g. post a message in Slack or create a ticket in ServiceNow. You can now define conditions to execute an alert action. A few scenarios where this is useful:
We have also made it easier to create the same alert action for multiple alert sources at once. You can now duplicate an alert action and copy it to multiple alert sources in a single step.
You can now further customize the calling experience for your callers and reflect your own brand by uploading custom audio files for the greeting message, the hold music and the leave a voicemail prompt.
You can find more information on how to upload custom audio files in the call routing documentation. Additionally, we have added support for the Italian language.