Enhancing Observability and Incident Response with Site24x7 and ilert
By integrating Site24x7 with ilert, companies can automate their incident response workflows, ensure that the right people are notified instantly, and reduce Mean Time to Resolution (MTTR).
Site24x7 provides robust monitoring for servers, applications, networks, and cloud infrastructure, including application logs, giving teams visibility into their environments. But when things go wrong, a timely response is just as critical as visibility. This is where ilert comes in. In this article, we’ll explore how the Site24x7 + ilert integration works and how it helps teams improve operational efficiency and stay ahead of incidents.
What is Site24x7?
ManageEngine Site24x7 is an AI-powered observability platform for DevOps, SREs, and IT operations. Its cloud-based capabilities help monitor, predict, analyze, and troubleshoot problems related to the internet, websites, applications, microservices, servers, containers, virtualized and multi-cloud environments, and network infrastructure—all from a single console.
Why integrate Site24x7 with ilert?
While Site24x7 offers robust monitoring and observability features, teams still need a structured, reliable way to act on alerts. That’s where ilert shines. The integration allows you to:
- Automatically create and resolve alerts in ilert based on Site24x7 events
- Route alerts to the right on-call responders using ilert’s on-call schedules and escalation policies
- Receive notifications through your preferred channels, including phone calls, SMS, mobile push, Microsoft Teams, Slack, and more
- Suppress noise and avoid alert fatigue with ilert’s deduplication and filtering options
- Collaborate during incidents, track timelines, and keep stakeholders informed using ilert’s incident communication features
By combining Site24x7’s monitoring capabilities with ilert’s alerting and incident management features, teams can move from detection to resolution in record time.
Who will benefit from this integration?
This integration is especially valuable for SREs and IT operations teams who need to detect, respond to, and resolve incidents quickly and efficiently. With real-time alerting from Site24x7 and ilert’s intelligent routing, teams can significantly reduce MTTA and MTTR.
For IT service providers and managed service providers (MSPs), the integration offers a scalable way to manage alerting across multiple clients. With customizable workflows, multi-tenant support, and detailed reporting, MSPs can consistently meet their Service Level Agreements (SLAs) and deliver high-quality support. The integration empowers all teams to move from monitoring to resolution—fast.
Setting up the integration
To integrate Site24x7 with ilert:
- In ilert, create an alert source and select Site24x7.
- ilert will generate a unique webhook URL.
- In Site24x7, go to Admin > Third-party Integration > ilert.
- Paste the URL from ilert.
That’s it—Site24x7 is now connected to ilert.
You can find a detailed step-by-step setup guide in our documentation. Also, feel free to message us if you have any questions at support@ilert.com.
