This post highlights some of the features and improvements that we have released in the last 6 months.
My on-call shifts is a new page for incident responders that shows you at a glance your on-call shifts across teams, schedules, and escalation policies, so you don't need to go through individual schedules and escalation policies to see whether you are on-call or not. It not only displays your shifts from on-call schedules, but also includes on-call entries for user escalation rules. For example when you are directly included in an escalation rule (and not through a schedule), those entries will also show up in your on-call calendar.
On the My on-call shifts page, you can ...
The new My on-call shifts page will also be available in our mobile apps later next week. Check out our documentation to learn more about this new page.
Our mobile apps now support critical alerts. Using critical alerts, you can be assured that you will receive notifications for high priority incidents even if your phone is muted or in Do Not Disturb mode. You can also adjust these settings in the push notification settings within the iLert app.
In the push notification settings, you can ...
Account owners can now add an additional layer of security by enforcing mobile users to use a passcode in the iLert app. When supported by the device, users can also choose to unlock the iLert app using biometric authentication such as Face ID. Note that this feature is only available on our Premium plan.
You can now route calls based on support-hours to different targets, e.g. to allow for scenarios like "route to escalation policy A during working hours, and to escalation policy B outside working hours".
Leave incidents open after a call
Until now, call routing incidents were automatically resolved when a caller was connected to an agent. Now you can change this behaviour to leave incidents open in the call routing settings.
To learn more about call routing, head over to our documentation.
We now let you upload your profile picture in your iLert profile and make it easier for your colleagues to recognize you across the user interface. For example when an incident is assigned to you, the assigned to field will also show your avatar in the incident view page.