Despite all the monitoring and automation, human-reported incidents are still very common. In many cases, the helpdesk takes the incident and calls different teams across the company using lists and on-call calendars to find the right help. In this webinar, learn how ilert’s Call Routing feature transforms on-call operations by ensuring reported incident are routed and escalated to the right person or team for immediate resolution. In this webinar, we’ll cover - What is ilert call routing? - How to setup call routing (no coding required) - Use cases for call routing
