Zoho Desk

Zoho Desk + ilert: Create alerts in ilert from Zoho Desk tickets

Zoho Desk is a cloud-based help desk platform that manages customer service across email, live chat, social media, telephony, and web forms. It converts every customer interaction into a ticket, organizes them in one place, and uses its AI assistant, Zia, to tag and prioritize tickets before an agent picks them up. Workflows, SLAs, and assignment rules keep support running, but the most urgent tickets still need to reach someone who can act right away.

Connecting Zoho Desk to ilert turns those tickets into on-call alerts. A new ticket creates an alert and routes it to the right responder via push, SMS, voice, or chat; updates to an open ticket keep that alert current. Escalation policies ensure nothing gets missed, and when the ticket is resolved or closed, ilert auto-resolves the alert, covering the full lifecycle from the first ticket to resolution.

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Never miss a critical alert from Zoho Desk

Zoho Desk and Voice Call

Get a call on your phone whenever there's an issue and accept alerts with one click.

Zoho Desk and Android or iOS Push Notifications

Use ilert apps to receive alerts on your smartwatch and be notified even when your phone is in Sleep Mode. You can acknowledge alerts with just one tap.

Multi-Channel Alerting

Zoho Desk and SMS

In many countries, ilert text messages are sent from local numbers. Just reply to SMS to take over the alert.

Zoho Desk and Chat Tools

Send alerts to Microsoft Teams, Slack, Telegram, WhatsApp and DignTalk, and use ilert ChatOps features to streamline your incident management process.

Intelligent Alerting

ilert's intelligent grouping feature employs a sophisticated approach to minimize alert duplication.

Alert & on-call analytics

Advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on alerts.