ilert + Odoo: create alerts in ilert from Odoo Helpdesk tickets

Odoo is an open-source suite of business apps spanning CRM, sales, projects, inventory, and accounting, and, with the Helpdesk app, customer support ticketing; its automation rules react to record changes and notify external systems via webhooks. With this integration, those Helpdesk tickets automatically create alerts in ilert: Odoo posts to your ilert alert source over a webhook, and ilert routes the alert to the on-call responder through your escalation policy, via push, SMS, voice call, or chat. You decide which ticket fields travel with each alert:, subject, description, stage, priority, assignee, customer, and can even include a link back to the original ticket, so the responder gets full context. The integration is one-directional and takes only a few minutes to set up.