Dispatch alerts from machines and turn them into incidents with ilert integration for IXON
Ixon Cloud is a cloud-based industrial automation platform that allows manufacturers, machine builders, and service providers to remotely access, monitor, and control machines and processes across global production sites. It provides a secure, scalable infrastructure for managing industrial devices such as PLCs, HMIs, drives, and robots – all through a browser-based interface. With Ixon Cloud, teams can monitor real-time machine data, perform remote diagnostics, and deliver proactive maintenance without being physically on-site.
By integrating Ixon Cloud with ilert, you can extend your industrial monitoring workflows with powerful incident response capabilities. Real-time alerts generated by Ixon – whether due to abnormal conditions, failures, or threshold breaches – can be automatically routed to ilert and delivered as notifications to the right person via their preferred channel, including SMS, phone calls, push notifications, Slack, Microsoft Teams, and more.
This integration ensures that your maintenance or engineering teams never miss critical machine alerts. With ilert, you can configure on-call schedules, define escalation paths, and set support-hour rules to avoid unnecessary disruptions outside working hours. ilert AI further enhances your setup with intelligent alert correlation, noise suppression, and incident communication support – enabling faster troubleshooting and reducing downtime.
Get a call on your phone whenever there's an issue and accept alerts with one click.
Use ilert apps to receive alerts on your smartwatch and be notified even when your phone is in Sleep Mode. You can acknowledge alerts with just one tap.
In many countries, ilert text messages are sent from local numbers. Just reply to SMS to take over the alert.
Send alerts to Microsoft Teams, Slack, Telegram, WhatsApp and DignTalk, and use ilert ChatOps features to streamline your incident management process.
Intelligent Alerting
ilert's intelligent grouping feature employs a sophisticated approach to minimize alert duplication.
Alert & on-call analytics
Advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on alerts.
Status pages
Establish trust and relay incidents swiftly using status pages integrated with your infrastructure.
On-call scheduling
ilert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.
How it works

Resources
Documentation
Solution brief
