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Help Scout
Help Scout + ilert: Turn customer-reported incidents into coordinated on-call response
Help Scout is a customer support platform used by over 10,000 businesses worldwide. It brings email, live chat, and messaging into a shared inbox, giving support teams a unified space to manage customer conversations, collaborate with colleagues, and track response performance. With built-in automation workflows, a self-service knowledge base, and AI-assisted replies, Help Scout is designed to help growing teams deliver responsive, personal support without operational overhead.
Connecting Help Scout to ilert bridges the gap between customer-facing support and technical incident response. When a customer reports a critical issue, an outage, a broken integration, or a failing service; ilert can immediately route that conversation to the right on-call engineer via push, SMS, voice, or chat. Escalation policies ensure the right people are looped in at the right time, and when the underlying incident resolves, ilert auto-closes the alert, keeping both your support and engineering teams in sync from first report to full resolution.
Get a call on your phone whenever there's an issue and accept alerts with one click.
Use ilert apps to receive alerts on your smartwatch and be notified even when your phone is in Sleep Mode. You can acknowledge alerts with just one tap.
Multi-Channel Alerting
In many countries, ilert text messages are sent from local numbers. Just reply to SMS to take over the alert.
Send alerts to Microsoft Teams, Slack, Telegram, WhatsApp and DignTalk, and use ilert ChatOps features to streamline your incident management process.
Intelligent Alerting
ilert's intelligent grouping feature employs a sophisticated approach to minimize alert duplication.
Alert & on-call analytics
Advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on alerts.
Status pages
Establish trust and relay incidents swiftly using status pages integrated with your infrastructure.
On-call scheduling
ilert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.
How it works
Resources
A better way to be on-call for your team.
