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ConnectWise PSA
Automate incident management with ilert & ConnectWise PSA integration
Bring the power of ilert’s incident management together with ConnectWise PSA. This integration is designed for MSPs, IT operations teams, and NOC engineers who use ConnectWise PSA as their central ticketing system and want to improve their responsiveness, visibility, and alert management. It’s especially valuable for teams seeking automated workflows and reliable on-call coverage for mission-critical systems and services.
The integration delivers real-time alert synchronization, turning ConnectWise PSA tickets into ilert alerts instantly. This removes the need for manual ticket handling and ensures no critical issue is overlooked. With automatic alert resolution, closing a ticket in ConnectWise also closes the corresponding ilert alert, keeping systems aligned and reducing noise.
Alerts in ilert include rich ticket context, so responders have the information they need upfront to act quickly and effectively. ilert’s on-call and escalation features ensure the right people are notified at the right time, reducing response times and improving accountability. By connecting both platforms, teams gain a unified incident workflow, streamlining operations and boosting visibility across support and engineering teams.
Get a call on your phone whenever there's an issue and accept alerts with one click.
Use ilert apps to receive alerts on your smartwatch and be notified even when your phone is in Sleep Mode. You can acknowledge alerts with just one tap.
Multi-Channel Alerting
In many countries, ilert text messages are sent from local numbers. Just reply to SMS to take over the alert.
Send alerts to Microsoft Teams, Slack, Telegram, WhatsApp and DignTalk, and use ilert ChatOps features to streamline your incident management process.
Intelligent Alerting
ilert's intelligent grouping feature employs a sophisticated approach to minimize alert duplication.
Alert & on-call analytics
Advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on alerts.
Status pages
Establish trust and relay incidents swiftly using status pages integrated with your infrastructure.
On-call scheduling
ilert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.
How it works
Resources
A better way to be on-call for your team.
