CHALLENGE
Faced with the need to establish a robust system for efficient on-call management, alerting, and incident communications, our client embarked on a quest for a comprehensive solution. With a mission to streamline communication, elevate stakeholder engagement, and refine incident handling processes, their goal was to enhance operational efficiency and facilitate seamless business operations.
Following extensive testing of various incident management tools, they opted for ilert.
SOLUTION
ilert's incident management platform stands out with its unique features, offering actionable alerting, unlimited stakeholder communication, and status pages, ultimately reducing downtime and enhancing the overall customer experience. Ilert’s auto-provisioning function enabled our client to add people in larger groups to our platform rather than inviting them individually.
- Multichannel alerting including: SMS, phone calls, WhatsApp and Telegram.
- Unlimited Stakeholders and collective incident communications.
- Seamless integration with existing systems including Jira.
RESULTS
- Enhanced transparency of incidents among stakeholders.
- Timely resolution of incidents with increased accountability.
- Streamlined on-call scheduling and management for effortless operations.
CUSTOMER EXPERIENCE
- Knowledgeable support staff.
- Prompt response times.
- Thorough guidance and detailed documentation.
