From signal to action with ilert and Ekara integration

Modern SRE and IT operations run on two truths: you must see problems the way users do, and you must respond fast. With the new ilert and Ekara integration, you can turn Ekara’s powerful synthetic and real-user insights into actionable alerts and incidents in ilert – routed to the right on-call engineer, enriched with context, and communicated to stakeholders via status pages. The result: fewer surprises, faster recoveries, and happier users.

What is Ekara?

Ekara by the French company ip-label is a digital experience monitoring platform that combines synthetic monitoring (robots) and Real User Monitoring to detect and diagnose issues across web, mobile, APIs, business apps, and voice/IVR – deployed as SaaS, hybrid, or fully on-prem. Ekara offers no-code journey scripting, Edge/branch monitoring, and options like Flow AI and AI Incident Guard. The platform processes billions of measurements daily and is used by 400+ customers across 25 countries.

‍

Ekara is used by enterprises across e-commerce, travel, finance, public sector, and contact centers to see performance the way users do. PVCP Group, for example, models key booking journeys to catch issues before they hurt conversions. Contact centers and telecoms run Ekara’s IVR/Voice probes to validate call flows and speech quality. Hybrid IT teams monitor thick-client and Citrix apps alongside web and APIs, including from edge sites with Ekara Pod. In short, it helps diverse teams spot real user problems early and act fast.

Why connect Ekara to ilert?

Ekara detects problems and sends alerts. ilert turns those alerts into actionable notifications and gets the right people moving fast if issues have a business impact.

‍

• Faster response: When Ekara sends an event, ilert notifies the on-call teams via voice, SMS, push, Slack, or Microsoft Teams. No manual steps, no guesswork.
• Less noise, clearer focus: Similar alerts from the same scenario or region are grouped into one. Teams identify one problem to fix, rather than multiple duplicates.
• AI that speeds you up: ilert offers powerful AI features, all designed to reduce the time to resolution. ilert AI summarizes incoming information, so responders start with context, not a blank page. It also helps prepare clear status updates and later assembles blameless postmortems. AI is integrated into every stage of incident response to reduce manual burden and enable teams to react quickly.
• Keep everyone informed: using ilert public and private status pages, users can keep customers and stakeholders informed.

Step-by-step setup

1. Create Ekara's Alert source in ilert. Copy the Webhook URL.
2. Configure Ekara to send alerts. Choose the events to forward: failure, recovery, threshold breach, and SLO alert.
3. Test and verify. Trigger a test failure in Ekara. Confirm an alert opens in ilert and pages the current on-call.

‍

A complete step-by-step guide is available at doc.ilert.com. If you experience any issues or have questions, feel free to reach out to the ilert support team at support@ilert.com.