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IT Incidents vs. Alerts
IT incidents are events which lead to a disruption or deviation from the regular operating standards of a computer system or network. They can be caused by various factors, including hardware or software failures, human error, or even deliberate external (cybersecurity) attacks. It begins with short delays, or services cutting out - for example, when a website or server is down, or access to data(bases) takes too long. Examples of serious IT incidents include system crashes, network overloads, data loss, unauthorized access or even malicious activity.