iLert: Features - Call-Routing

CALL ROUTING

Hotline for on-call teams

Reach the right on-call responder immediately by calling a phone number

Use the same tool you use to manage incidents to route critical phone calls

Route support calls to the right person using iLert’s on-call schedules and escalation policies. Let callers leave a voicemail or talk to on-call responders.

Custom IVR menu

Personalize your greeting message and route calls based on the callers input (press 1 for cloud, 2 for...).

Multiple languages

Define your IVR menu in multiple languages, including English, German, French and Spanish.

Schedule based routing

Calls are routed to the right person using your escalation policies and on-call-schedules.

Voicemail

Let callers leave a voicemail if no one is available. Voicemails will be attached to the incident.

International phone numbers

Phone numbers are available from over 50 countries for a localized experience to your customers.

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