Route support calls to the right person using iLert’s on-call schedules and escalation policies. Let callers leave a voicemail or talk to on-call responders.
Personalize your greeting message and route calls based on the callers input (press 1 for cloud, 2 for...).
Define your IVR menu in multiple languages, including English, German, French and Spanish.
Calls are routed to the right person using your escalation policies and on-call-schedules.
Let callers leave a voicemail if no one is available. Voicemails will be attached to the incident.
Phone numbers are available from over 50 countries for a localized experience to your customers.