Call Routing

Hotline for on-call teams

Reach the right on-call responder immediately by calling a phone number.

Call Flows: The Easiest Way to Set up Your Call Routing

The intuitive drag-and-drop interface makes the call routing configuration a breeze, allowing you to set up command sequences and devise multiple scenarios for various users by adding new branches to your flow.

The first line of response

Let AI take the call

Meet the ilert AI Voice Agent - a human-like agent for natural conversations and intelligent routing. The Agent handles the first communication with callers, processes the information provided, and, depending on the input, creates an incident or calls an on-duty engineer. It aims to make the first line of interaction via call routing even more personalized and comprehensive and to provide an informative context to on-call engineers before they can take action toward remediation.

Custom IVR menu

Customize your greeting and route calls based on caller input, like “press 1 for cloud, 2 for support."

Multiple languages

Communicate with callers in their language with multilingual IVR menus including English, German, French, and Spanish.

Schedule based routing

Calls are routed to the right person using your escalation policies and on-call-schedules.

Add a Human Touch to Automated Responses

Convert text to speech with AI, transforming your call-routing messages and IVR menus into more natural, human-like interactions. Choose from six AI voices to create a more engaging experience for callers.