TOPdesk is a service management software and helps organizations to improve service delivery. With iLert's TOPdesk integration, you can automatically create incidents in iLert from TOPdesk tickets and extend TOPdesk with reliable alerting (via phone call, SMS, push and more), on-call scheduling and automatic escalations. Alert the right people through SMS, phone calls, push notifications for the most critical issues and tickets that require immediate attention.
Get notified on multiple channels such as SMS, voice calls, push and Slack and set custom notification rules based on the priority of an incident.
iLert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.
Advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on incidents.
with iLert and send alerts to iLert. See ourintegrationn guide
iLert notifies the right people via SMS, push, and voice calls based on-call schedules and notification preferences.
Responders acknowledge the incident, inform stakeholders and take actions towards resolution.