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TOPdesk
Take service management to the next level with on-call schedules and automated voice alerts
TOPdesk is a service management software that helps organizations enhance their service delivery. With the ilert integration for TOPdesk, you can automatically create incidents in ilert from TOPdesk tickets, and extend TOPdesk with reliable alerting (via phone calls, SMS, push notifications, and more), on-call scheduling, and automatic escalation. Ensure the right people are alerted through SMS, phone calls, and push notifications for the most critical issues and tickets that require immediate attention.
Get a call on your phone whenever there's an issue and accept alerts with one click.
Use ilert apps to receive alerts on your smartwatch and be notified even when your phone is in Sleep Mode. You can acknowledge alerts with just one tap.
Multi-Channel Alerting
In many countries, ilert text messages are sent from local numbers. Just reply to SMS to take over the alert.
Send alerts to Microsoft Teams, Slack, Telegram, WhatsApp and DignTalk, and use ilert ChatOps features to streamline your incident management process.
Intelligent Alerting
ilert's intelligent grouping feature employs a sophisticated approach to minimize alert duplication.
Alert & on-call analytics
Advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on alerts.
Status pages
Establish trust and relay incidents swiftly using status pages integrated with your infrastructure.
On-call scheduling
ilert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.
A better way to be on-call for your team.
