Take service management to the next level with on-call schedules and automated voice alerts.

TOPdesk is a service management software and helps organizations to improve service delivery. With iLert's TOPdesk integration, you can automatically create incidents in iLert from TOPdesk tickets and extend TOPdesk with reliable alerting (via phone call, SMS, push and more), on-call scheduling and automatic escalations. Alert the right people through SMS, phone calls, push notifications for the most critical issues and tickets that require immediate attention.

Speed up response time in service level agreements in TOPdesk

Actionable Alerting

Get notified on multiple channels such as SMS, voice calls, push and Slack and set custom notification rules based on the priority of an incident.

On-call scheduling

iLert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.

Incident & on-call analytics

Advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on incidents.

How it works

1

Connect

TOPdesk

with iLert and send alerts to iLert. See our

integrationn guide

for instructions.

2

iLert notifies the right people via SMS, push, and voice calls based on-call schedules and notification preferences.

3

Responders acknowledge the incident, inform stakeholders and take actions towards resolution.

Expand your incident communication and connect TOPdesk with these apps using iLert's outbound integrations

Update your status page based on tickets from TOPdesk

TOPdesk

+

Statuspage.io

View Documentation

Respond to TOPdesk tickets in Slack

TOPdesk

+

Slack

View Documentation

Create JIRA issues from triggers in Zabbix

TOPdesk

+

Jira

View Documentation

Receive alerts about TOPdesk tickets in Microsoft Teams

TOPdesk

+

Microsoft Teams

View Documentation