This post highlights some of the features and improvements that we have released in the last two months. If you want to submit your own ideas or vote on existing feature requests, you can now use our public roadmap at roadmap.ilert.com.
Notifications have always been at the core of ilert. Over a decade ago, our first iteration of the platform supported email and SMS notifications. Since then, we've expanded our offerings to include phone calls, mobile push, WhatsApp, and Telegram notification channels. As the number of channels grew, managing them became increasingly challenging due to varying activation flows and an outdated UI that was not designed to accommodate such an extensive array of options. Some of the previous UI's limitations included:
Recognizing the need for a fresh start, we embarked on a major rebuild to elevate the user experience:
Experience seamless communication with ilert's new Notifications UI, designed to enhance usability and provide a modern, user-friendly interface. Learn more about notification settings in our documentation.
In our continuous pursuit of refining the ilert experience, we identified an opportunity to improve the way users interact with overrides and on-call management. Our goals were to make overrides more accessible, streamline the process of taking over someone else's on-call duties, and provide a quick overview of on-call status within the mobile app.
In particular, we wanted to
To achieve these goals, we're excited to unveil the following feature enhancements:
With these new features, ilert aims to deliver a more intuitive and user-friendly experience when managing on-call schedules and overrides. Enjoy a more efficient way of handling your on-call responsibilities with our improved Overrides UX and the Take-On Call Widget.
Understanding the importance of customizing alert information, we are excited to unveil our latest feature: Alert Templates. Tailor the summary and details of alerts to better suit your team's preferences and enhance their incident response capabilities.
Alert templates let you customize the summary and details of alerts to deliver critical information in a format that resonates with your team and provide powerful features:
To get started with alert templates. navigate to Alert Sources and click on the Edit button for the alert source you wish to apply a template to. From there, you can create and customize your alert templates using the available variables and functions.
Learn more about alert templates in our documentation.
In our ongoing effort to provide a more adaptive and efficient incident management experience, we are excited to introduce a powerful new feature: Dynamic Escalation Policy Routing. This capability allows alerts to be routed to different teams based on the alert payload, rather than always using a predefined escalation policy and ensures that the right team members are notified and engaged in real-time, enhancing overall incident response.
Key Benefits of Dynamic Escalation Policy Routing:
With Dynamic Escalation Policy Routing, ilert empowers teams to manage incidents more intelligently and efficiently. By routing alerts to the most relevant teams and dynamically selecting escalation policies based on alert payload information, your organization can benefit from faster, more focused incident response and resolution.
Learn more about Dynamic Escalation Policy Routing in our documentation.
Service Groups provide a convenient way to organize related services together on a status page, enabling users to quickly assess the overall health of a system and identify potential issues affecting multiple services.
Key Advantages of Service Groups:
A service group displays a combined status, uptime SLA and graph. Upon expansion, it reveals individual status and uptime graphs for each service.
Learn more about Service Groups.
Further improvements on status pages: