Have you ever wished you could reuse your on-call schedules and escalation policies to directly connect with your on-call staff via phone? Well, now you can. We’re about to launch our long awaited Call Routing feature. Let callers reach the right teams by calling into a call routing number and pressing a number, e.g. “Press 1 for Application Support, 2 for Infrastructure Support, …” Calls get routed to the right person using the escalation policy and are automatically escalated until someone in the escalation chain picks up. You can connect a call routing number with up to 9 escalation policies.
To become a beta tester, simply email us at firstname.lastname@example.org with your account ID.
Keep it quiet during maintenance. With maintenance windows, you can temporarily disable one or multiple alert sources for a set period of time. An alert source with an ongoing maintenance will not create any incidents.
With Priority-Based Alerting, you can set different notification rules for high and low priority incidents. That way, you can use more obtrusive alerting methods for incidents that require immediate attention and less obtrusive methods for the ones that don’t. Low priority incident also do not escalate automatically. The incident priority is set on the alert source level. Moreover, the incident priority can be dynamically set based on Support Hours. This gives you the flexibility to be notified differently based on the time of day. You could, for example, configure your alert source to receive voice alerts during the night and push notifications only during work hours.