Privacy Policy

Last updated November 2020

iLert ("us", "we", or "our") operates https://www.ilert.com (this "Site"), our Software-as-a-Service Information Technology alerting and on-call management services (“Services“) https://*.ilert.com and any mobile application or add-on that we operate and which includes a link to this policy (“Apps“). Our Website, Services and Apps are collectively referred to in this Privacy Policy as our “Services“.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of our Services.

Information collection and use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your ("Personal Information"):

name
email address
organization
location
currency
third party cookies

We use your Personal Information only for providing and improving our Services. By using our Services, you agree to the collection and use of information in accordance with this policy.

Log data

Like many services, we collect information that your browser sends whenever you use our Services ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Tracking

In addition, we may use third party services such as Google Analytics, Segment or Hubspot that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information. We have linked these third-parties, their policies and the cookies that they are using on our Cookie Policy.

In addition we offer an opt-out of data collection through tracking on our site, you can find it here.

Mobile apps

We want to ensure our mobile apps for iOS (iLert) and Android (iLert) provide an excellent user experience. Therefore we may use Google Firebase and Segment mobile event tracking to detect problems like app crashes or service disruptions. You can opt-out of this tracking in the settings of the mobile apps.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many services, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

You can find out more about our usage of cookies on our Cookie Policy.

Legal bases for processing

The legal bases on which we process your personal information as described in this Privacy Policy will depend on the type of personal information and the specific context in which we process it. However, the legal bases we typically rely on are set out in the table below. We rely on our legitimate interests as our legal basis only where those interests are not overridden by the impact on you (unless we have your consent or our processing is otherwise required or permitted by law). If you have questions about the legal basis of how we process your personal information, contact us at privacy@ilert.com.

Service delivery and Site operation
Processing is necessary to perform the contract governing our operation of the Site or the provision of the Services, or to take steps that you request prior to engaging our Services. Where we cannot process your personal data as required to operate the Site or Services on the grounds of contractual necessity, we process your personal information for this purpose based on our legitimate interest in providing you with the Services you access and request.

Marketing
Processing is based on your consent where that consent is required by applicable law. Where we rely on your consent you have the right to withdraw it any time in the manner indicated when you consent or in the Service. Where such consent is not required by applicable law, we process your personal information for these purposes based on our legitimate interests in promoting our business.

Research & Development
Processing is based on our legitimate interests in performing research and development to improve our services and develop new services.

Compliance and Protection
Processing is necessary to comply with our legal obligations or based on our legitimate interests in protecting our or others’ rights, privacy, safety or property.

Other purposes with your consent
Processing is based on your consent. Where we rely on your consent you have the right to withdraw it anytime in the manner indicated when you consent or in the Service.

Your rights

You may:

Opt-out
Stop sending you direct marketing communications. You may continue to receive Service-related and other non-marketing communications.

Access
Provide you with information about our processing of your personal information and give you access to your personal information.

Correct
Update or correct inaccuracies in your personal information.

Delete
Delete your personal information.

Transfer
Transfer a machine-readable copy of your personal information to you or a third party of your choice.

Restrict
Restrict the processing of your personal information.

Object
Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.

You can submit these requests by email to privacy@ilert.com or our postal address provided below.

Your choices

Access, update, correct or delete your information.
By logging in to your account or emailing us at support@ilert.com

Access to data controlled by our customers.
We have no direct relationship with the individuals whose personal information is contained within the Customer Data processed by the Service. An individual who seeks to access, correct or delete this information should direct their request the Customer.

Marketing communications
You may opt out of marketing-related emails by logging in and changing your account settings or by following the opt-out prompt in the email. You may continue to receive Service-related and other non-marketing emails.

Testimonials
If you gave us consent to post a testimonial to our site, but wish to update or delete it, please contact us via support@ilert.com

Cookies
See the Cookies section above, you might opt-out.

Advertising choices
You may prevent advertising by changing your browser settings (ad-blocker) or opting-out of the platforms e.g. Google, Facebook or Linkedin advertising programms.

Marketing

Direct marketing.
If you request information from us, use the Service or participate in our surveys, promotions or events, we may send you iLert-related marketing communications as permitted by law but will provide you with the ability to opt out.

Interest-based advertising
We may contract with third-party advertising and social media companies to display ads on our Service and other sites. These companies may use cookies and similar technologies to collect information about you (including the device data and online activity data described above) over time across our Service and other sites and services or your interaction with our emails, and use that information to serve ads that they think will interest you. These ads are known as “interest-based advertisements.”

How we share your information

Service Providers
We may employ companies and individuals to help provide the Site or Service on our behalf or help us operate our business.

Payment processors
Any payment card information you use to make a purchase on the Service is collected and processed directly by our payment processor, Stripe, and we never physically receive or store your full payment card information. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security. Stripe may use your Payment Information in accordance with its own Privacy Policy here: https://stripe.com/privacy.

Advertising partners
We work with third party advertising companies that collect information about your activity on the Site and other online services to help us advertise our services (including, through interest-based advertising), and/or use hashed customer lists that we share with them to deliver ads to them and similar users on their platforms.

Customers
When you have an organization-administered account your organization can access your information as described in the Organization-Administered Accounts section below.

iLert does not and will never sell data collected by your usage of the Service to third parties.

Data location and handling

Web application (*.ilert.com):
Data collected and required to provide the Service are only stored on servers in Germany. This data is strictly handled in compliancy with the European General Data Protection Regulation – GDPR.

Websites (www.ilert.com, de.ilert.com, docs.ilert.com, engineering.ilert.com):
Data collected when visiting the websites may be shared with third parties and processed outside of Germany, however always in accordance with this Privacy Policy and the GDPR.

Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

Organization administered accounts

Where the Service is provided to you through your employer or another organization, please note that your organization’s administrator may be able to:

reset or change your password and email address
restrict, suspend or terminate your access to the Service
access and retain information in and about your account
access or retain information stored as part of your account
change your information, including profile information
restrict your ability to edit, restrict, modify or delete information

Please contact your organization or refer to your administrator’s organizational policies for more information.

Sensitive personal information

We ask that you not share with us any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or union membership) on or through the Service or otherwise. If you do anyway, you must consent to our processing and use of such sensitive personal information in accordance with this Privacy Policy.

Third party sites

The Service may contain links to other websites and services operated by third parties, such as social media platforms, advertising services and other websites and applications. These links are not an endorsement of, or representation that we are affiliated with, any third party. We do not control third party websites, applications or services, and are not responsible for their actions. Other websites and services follow different rules regarding their collection, use and disclosure of your personal information. We encourage you to read their privacy policies to learn more.

Children

The Service is not directed at, and iLert does not knowingly acquire or receive personal information from, children under the age of 16. If we learn that any user of the Service is under the age of 16, we will take appropriate steps to delete that individual’s personal information and restrict that individual from future access to the Service.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. We strive to use commercially acceptable means to protect your Personal Information.

Changes to this privacy policy

This Privacy Policy is effective as of September 22, 2017 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Data protection officer

Responsible for the data processing on this website within the meaning of the General Data Protection Regulation, other data protection laws applicable in the member states of the European Union and other provisions with a data protection character is:

iLert GmbH
Data Protection Officer
Friesenplatz 4
50672 Cologne, Germany
privacy@ilert.com

Contact us

If you have any questions or complaints about this Privacy Policy, please contact us at privacy@ilert.com