In the age of Big Data and analytics, companies are increasingly using the power of numbers and data to improve their processes. In the incident management world, this means turning to KPIs, metrics, and other incident monitoring methods to recognize trends and take corrective action.To manage and improve your incident management processes, you have to keep an eye on KPIs and metrics. Without this data you lack visibility, and miss out on the opportunity to improve the efficiency of your processes.
In the age of Big Data and analytics, companies are increasingly using the power of numbers and data to improve their processes. In the incident management world, this means turning to KPIs, metrics, and other incident monitoring methods to recognize trends and take corrective action.To manage and improve your incident management processes, you have to keep an eye on KPIs and metrics. Without this data you lack visibility, and miss out on the opportunity to improve the efficiency of your processes.
In this article we will examine the differences between ITIL and ITSM more closely, and take a look at the advantages they have to improve the management of a company’s IT services.
Incident Commanders play a crucial role in the successful operation of IT service management (ITSM) teams. By applying best practices, they can ensure that incidents are handled quickly and efficiently so that downtime for end users is kept to a minimum.
