REWE digital builds and operates several products to make shopping as easy as possible for REWE customers. This includes the REWE grocery delivery and pickup service, the REWE marketplace, as well as many Food Fulfilment Centers across Germany. If there is a problem with the infrastructure or microservice landscape, the experience of tens of thousands of customers will be impacted. They either won’t be able to order their grocery or the delivery of their grocery will be delayed.
iLert helps REWE digital to manage their dozens of on-call teams. If there is an issue, iLert notifies the right team and orchestrates the entire incident response process, resulting in faster resolution times and fewer disruptions.