INCIDENT MANAGEMENT FOR DEVOPS

iLert gives our teams the confidence that we will react in time."

Watch how REWE increases uptime and manages on-call duty for their large micro-service landscape using iLert.

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Why did REWE digital choose iLert?

iLert helps REWE to be proactive, resolve incidents faster and deliver a seamless digital experience.

On-call management

Always alert the right person and share on-call responsibility across your team with on-call schedules and automatic escalations.

Reliable alerting

iLert wakes you up for urgent issues via phone call, SMS and push and lets you acknowledge them with a single click. No need to log-in anywhere.

Call routing hotline

Route incoming calls via the same on-call schedules and escalations that you use for alerts and immediately reach your on-call team.

The problem and its solution

REWE digital builds and operates several products to make shopping as easy as possible for REWE customers. This includes the REWE grocery delivery and pickup service, the REWE marketplace, as well as many Food Fulfilment Centers across Germany. If there is a problem with the infrastructure or microservice landscape, the experience of tens of thousands of customers will be impacted. They either won’t be able to order their grocery or the delivery of their grocery will be delayed.

iLert helps REWE digital to manage their dozens of on-call teams. If there is an issue, iLert notifies the right team and orchestrates the entire incident response process, resulting in faster resolution times and fewer disruptions.

Superpower your on-call teams with iLert

Works with the tools you love

Use our native out-of-the box integrations and connect iLert with monitoring, chat, and collaboration tools.

Logic to your liking

Extend iLert and perform custom actions on incidents, e.g. creating a ticket or restarting a server.

Flexible API

Use our Events or Webhooks API to build your own customer integration.