INCIDENT MANAGEMENT FOR IT SERVICE PROVIDERS

Be the first one that is alerted and keep your customers in the loop

Know and handle incidents before they impact your customers and keep everyone required in the loop.

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alerting for it service providers

Why do IT Service Providers choose iLert?

Reliable incident management accoring to priority that keep their customers in the loop if required

Stakeholder Communication

Our Stakeholder communication features help you to keep your customers in the loop. No training required and highly efficient.

Reliable alerting

Our platform has been steadily evolved over the last years offering reliable alerting with fully fledged on-call and policy features that can be configured if needed.

Ticketing solution integrations

TOPdesk? Jira? ServiceNow? Zendesk? .. dont worry, we got you covered with our self-service integrations.

Know and handle incidents before they impact your customers

Start free and improve your alerting and monitoring experience. Setup once and profit of alerts, incident management and integration connectors to the tools you love e.g. Slack or Microsoft Teams. iLert’s alerting platform continously improves and so will your alerting and stakeholder communication capabilities.

Require a custom tailored integration for your solution? Just get in contact with us and we will work out an integration plan that fits your product and your customer’s needs.

Superpower your on-call teams with iLert

Works with the tools you love

Use our native out-of-the box integrations and connect iLert with monitoring, chat, and collaboration tools.

Logic to your liking

Extend iLert and perform custom actions on incidents, e.g. creating a ticket or restarting a server.

Flexible API

Use our Events or Webhooks API to build your own customer integration.