call-routing

Release Notes: Maintenance Windows, Improvements to Call Routing, New Integrations, and More!

16 Dec, 2019

Maintenance Windows

Keep it quiet during maintenance. With maintenance windows, you can temporarily disable one or multiple alert sources for a set period of time. An alert source with an ongoing maintenance will not create any incidents.

To create a maintenance window, to Alert sources —> Maintenance windows and click on Schedule maintenance.

2019-12-16#1

Select the alert sources for which you want to schedule a maintenance and set a start and end time for the maintenance. You can also create an immediate maintenance from within an alert source.

2019-12-16#2

We will also allow to schedule an immediate maintenance from within our apps in the next weeks.. Stay tuned!

Call Routing now supports voicemails and multiple languages

Since we launched Call Routing a couple of months ago, we’ve received a lot of feedback on how we can improve it further. Two of the most requested features were the ability to let callers leave voicemails and support for multiple languages. We’re happy to announce that we now support English, German, Spanish, French, Dutch and Russian. And you can configure a call routing number to accept voice mails.

2019-12-16#3

Update Notification Settings

You now have more control over how you receive notifications on incident status updates. Simply go to your notification settings and select for which type of update you’d like get notified about.

2019-12-16#4

New Integrations: UptimeRobot, Zendesk, Datadog

We now with integrate with UptimeRobot, Zendesk Support and Datadog.